What type of Craftsman product do you own?

[motoman]

Maybe the fact that the Craftsman name appeared on something did mean something (still does?). The no bull replacement of sockets and such has made me blush when I sometimes returned an abused tool. Never a question. I joined the so called "Craftsman club," but even on sale and with the club most stuff just comes down to normal retail. To have that work the stuff has to be better than the competition, Unfortunately, painting a Chinese jack stand yellow and putting it on sale for $19.99 does not fool most of us who see the same stand at HF for $9.99. Way back someone told me Sears offered their employees one of the finest retirement packages in industry. Don't think that can be true anymore and yet they have a pricing problem IMO. Look what happened to Detroit.

 

[Bison]

When did they start this?

Had to be within the past month

Already 25 years ago, i had a craftsman skill saw ,..that was brand new but i had bought it 2 years before i first used it, it burned out on the first cut. No bill of sale,...Sorry bud.
This is Canada my friend

 

[Carscw]

Already 25 years ago, i had a craftsman skill saw ,..that was brand new but i had bought it 2 years before i first used it, it burned out on the first cut. No bill of sale,...Sorry bud. This is Canada my friend

Sorry forgot you are in canada.

 

[exotion]

When did they start this?

Had to be within the past month

The sears by my house will replace any hand tools without recipt. I simply walk in with broken tool they say go grab another one. And i do.

 

[motoman]

Bison, That really sucks. Even Harbor Freight will surprise you here. I bought a worthless "650 ft lb" air hammer in CA and swore at it for ten years. Then one day I was in HF here and bitched to the clerk. He said bring it in and gave me $60 credit against an "earthquake" model which actually works. Without the original receipt I walked out for about $10 out of pocket. If Sears is adopting that policy it is surely their death knell.

 

[Bob E]

The sears by my house will replace any hand tools without recipt. I simply walk in with broken tool they say go grab another one. And i do.

Same here, and if they don't, just raise a fit. The customer is always right you know :wink:

 

[LazerZLandscaping]

The sears by my house will replace any hand tools without recipt. I simply walk in with broken tool they say go grab another one. And i do.

Same here.

 

[LazerZLandscaping]

Bison, That really sucks. Even Harbor Freight will surprise you here. I bought a worthless "650 ft lb" air hammer in CA and swore at it for ten years. Then one day I was in HF here and bitched to the clerk. He said bring it in and gave me $60 credit against an "earthquake" model which actually works. Without the original receipt I walked out for about $10 out of pocket. If Sears is adopting that policy it is surely their death knell.

What do you expect, it's California!

 

[Bison]

Bison, That really sucks. Even Harbor Freight will surprise you here. I bought a worthless "650 ft lb" air hammer in CA and swore at it for ten years. Then one day I was in HF here and bitched to the clerk. He said bring it in and gave me $60 credit against an "earthquake" model which actually works. Without the original receipt I walked out for about $10 out of pocket. If Sears is adopting that policy it is surely their death knell.

Screw Sears.:tongue:
We have other stores here like Canadian tire(mastercraft tools) and Peavy mart(some China brand) that are not that fussy and replace tools over the counter without hassle.
My local bumper to bumper also gives life time warranty on the brand tools they sell.

 

[LazerZLandscaping]

Screw Sears.:tongue:
We have other stores here like Canadian tire(mastercraft tools) and Peavy mart(some China brand) that are not that fussy and replace tools over the counter without hassle.
My local bumper to bumper also gives life time warranty on the brand tools they sell.

Isn't Canadian Tire Canada's version of Sears? What is it like at Canadian Tire?