RetireeRon
Member
- Joined
- Jul 17, 2017
- Threads
- 5
- Messages
- 28
Back on January 17th 2017, I purchased a new HRX217HYA mower from a nearby dealer. I was told that the mower came with a three year warranty, and I paid just over $750 for it. From the very first I have had intermittent problems with this mower, and I have listed them below.
* One of the wheels stopped turning with the transmission engaged. Took it to the dealer and found that a drive sprocket had come off the driveshaft.
* Both rear drive wheels locked up when trying to pull the mower in reverse. Took it back to the dealer where adjustments were made. Dealer unwilling to explain in detail how they fixed this problem.
* Both rear wheel height adjusters froze up and could not be moved. Took it back to the dealer. Two weeks later they had replaced both height adjusters.
* Yesterday after mowing the lawn I turned the mower on its side to check for grass accumulation and discovered oil all over the underside of the deck. Took it back to the dealer today and after a quick check he believes an oil seal is shot. This mower has been losing oil for several months, which I had incorrectly attributed to premature wear. Fortunately I keep a close eye on the oil level and have been adding as needed.
There are a couple other nagging issues but not enough to make me load it up and drive 30 minutes to the dealer. As if all of this wasn’t bad enough, the dealer wants to give me a hard time about covering the latest repairs under warranty. The service manager seems to think that if he can’t get it repaired before Saturday when the three years is up, I will have to pay for the repairs. Needless to say I let him know what I thought about that!
I bought this mower for one reason: Honda reliability. I figured at my age this would be my last mower purchase, and I wanted one that would last. Now that I am out of warranty I have zero confidence that my mower is going to provide the longevity I thought I was getting. Truthfully, if this was a car it should fall under a lemon law. As it is, I’m stuck with an unreliable mower that I paid premium $$$ for. Oh, I also was told by the dealer that my mower is a 2014 model. I can’t believe that because I bought it new in 2017!
Sorry Honda, but you dropped the ball big time on this particular mower. Whether it’s cheap components or overall poor quality in general, I am very sorry I purchased this mower. Having worked for Honda for nearly 28 years(auto), I am certainly knowledgeable about Honda quality systems, manufacturing methods, and supplier network. This particular mower does NOT represent all I came to know and love about Honda products!
Buyer Beware!!!
* One of the wheels stopped turning with the transmission engaged. Took it to the dealer and found that a drive sprocket had come off the driveshaft.
* Both rear drive wheels locked up when trying to pull the mower in reverse. Took it back to the dealer where adjustments were made. Dealer unwilling to explain in detail how they fixed this problem.
* Both rear wheel height adjusters froze up and could not be moved. Took it back to the dealer. Two weeks later they had replaced both height adjusters.
* Yesterday after mowing the lawn I turned the mower on its side to check for grass accumulation and discovered oil all over the underside of the deck. Took it back to the dealer today and after a quick check he believes an oil seal is shot. This mower has been losing oil for several months, which I had incorrectly attributed to premature wear. Fortunately I keep a close eye on the oil level and have been adding as needed.
There are a couple other nagging issues but not enough to make me load it up and drive 30 minutes to the dealer. As if all of this wasn’t bad enough, the dealer wants to give me a hard time about covering the latest repairs under warranty. The service manager seems to think that if he can’t get it repaired before Saturday when the three years is up, I will have to pay for the repairs. Needless to say I let him know what I thought about that!
I bought this mower for one reason: Honda reliability. I figured at my age this would be my last mower purchase, and I wanted one that would last. Now that I am out of warranty I have zero confidence that my mower is going to provide the longevity I thought I was getting. Truthfully, if this was a car it should fall under a lemon law. As it is, I’m stuck with an unreliable mower that I paid premium $$$ for. Oh, I also was told by the dealer that my mower is a 2014 model. I can’t believe that because I bought it new in 2017!
Sorry Honda, but you dropped the ball big time on this particular mower. Whether it’s cheap components or overall poor quality in general, I am very sorry I purchased this mower. Having worked for Honda for nearly 28 years(auto), I am certainly knowledgeable about Honda quality systems, manufacturing methods, and supplier network. This particular mower does NOT represent all I came to know and love about Honda products!
Buyer Beware!!!