Smart Drive not working on mower HRR2169VKA

[psaw27]

The Smart Drive quit working as I was mowing. The mower is just under 6 months old--maybe used a dozen times. I read somewhere that this type of problem may not be covered by the warranty. Does anyone have any ideas on what could have happened, and/or whether or not this problem is covered by the warranty? Thanks in advance!

 

[loco-diablo]

The Smart Drive quit working as I was mowing. The mower is just under 6 months old--maybe used a dozen times. I read somewhere that this type of problem may not be covered by the warranty. Does anyone have any ideas on what could have happened, and/or whether or not this problem is covered by the warranty? Thanks in advance!

Hmmm.. Why would it not be covered under warranty? I would assume it most certainly is covered.

I would verify that the drive belt didn't fall off or break. I would also verify that the cable is adjusted properly and lock nut is secure to keep the adjustment snug. (see owners manual).
If those look good, then next stop is an authorized Honda power equipment service center.

 

[robert@honda]

The Smart Drive quit working as I was mowing. The mower is just under 6 months old--maybe used a dozen times. I read somewhere that this type of problem may not be covered by the warranty. Does anyone have any ideas on what could have happened, and/or whether or not this problem is covered by the warranty? Thanks in advance!

As with most warranties, the Honda warranty will cover factory defects in parts and workmanship. For example, if the gearbox has failed, and shows no signs of misuse, it would probably be covered under warranty. On the other hand, if the mower quit driving because there's a pine branch jammed around the belt, that would not be covered. Case-by-case basis.

So the thing to do is get the mower to a Honda dealer and have them inspect the mower to find the true cause of the problem. They will tell you if it is covered or not, and can provide repairs either way. Find you local dealer using this link:

Find A Honda Dealer

If you did not register the purchase of your mower when new, try and find some proof-of-purchase to establish the start of the 3-year warranty. If you can't, the dealer can go by the wholesale date by looking up the mower's serial number.

 

[psaw27]

Thank you, Robert and loco-diablo for your input. I will take it to a Honda repair shop and see what they say :smile:

 

[psaw27]

As with most warranties, the Honda warranty will cover factory defects in parts and workmanship. For example, if the gearbox has failed, and shows no signs of misuse, it would probably be covered under warranty. On the other hand, if the mower quit driving because there's a pine branch jammed around the belt, that would not be covered. Case-by-case basis.

So the thing to do is get the mower to a Honda dealer and have them inspect the mower to find the true cause of the problem. They will tell you if it is covered or not, and can provide repairs either way. Find you local dealer using this link:

Find A Honda Dealer

If you did not register the purchase of your mower when new, try and find some proof-of-purchase to establish the start of the 3-year warranty. If you can't, the dealer can go by the wholesale date by looking up the mower's serial number.

Robert, I just wanted to let you know that because you mentioned the belt, we checked it, and it had come off its pulley. I had called a Honda repair shop, and the wait would have been about 2 weeks. Thanks again for your response as it saved us a trip to the shop...and two weeks of long grass!