I know the feeling Rivets, I was just being sarcastic about the figuring out what kind of Murray they own. I which people would just buy from the dealers. People would get better service, the mower shops would be more profitable, which would slow or stop the decline of mower repair shops, and unlike the big box stores would actually know what they are selling, and could assist the customer in making the best purchase for there money.
As a service center assigned to two Walmart stores, and a Menard's it gets to be a pain in the butt, and I here the same things that you do, We are too expensive, parts are too expensive, and why does it cost so much to repair my lawnmower, it not a car or truck, it shouldn't cost hundred of dollars to repair my rider.
Consumers don't take into the account that we have overhead expenses, ongoing training requirements, special tool purchases that sometimes can cost hundreds themselves, and then may not use that tool more than once a year or less.
