Hi, I just found your forum. I am extremely frustrated/mad/ whatever.....
1. I April last year I bought a new Snapper 33", 15.5h rear rider. I do not know the model- I can't even find it in the manual...!
2. In July of last year, after using the machine a few times on 5,000sq ft, I thought it was too noisy and vibrating badly. This is flat/NOT thick grass in central Florida. No slopes. No hills. No rocks. Nothing except grass.
3. I called the dealer I bought the mower from and the guy who came out to pick it up said it was definitely too rough and said he thought maybe the blade or shaft may not be straight. There were not enough hours for an oil change but because the mower was going to be there I had the first oil change done at that time. Maybe 5 hours.
4. The dealer called back and said, "there is absolutely nothing wrong". You owe me $250. Brought mower back.
I have not used the mower except on a VERY limited basis due to history of severe back/neck injury. Maybe 2-3 hours on it since then. I still felt it was too 'vibrating' and noisy, but this is my first small mower. I have been having someone do the front yard. There is no backyard yet.
5. Today, my neighbors brand new Husquavarna (1 week old) would not start, so he used mine. He also has flat ground but much thicker grass. No rocks, slopes, etc. my mower did not do well in the thicker grass. It bogged down, seemed to get hot/smell. He said it was overall very noisy and vibrated WAYYYYYY too much. He stopped using it in the front yard and did his back yard. My machine did not cut so great so he went over it a second time. Grass is thinner in his back yard. The grass in both front/back was cut last weekend. He did not attempt to finish the front yard because he thinks (is certain) something is wrong. He suspects a crooked blade or shaft-as did the guy who picked it up when I first noticed the problem.
6. Why would a dealer say "nothing is wrong", when it is/was obvious there is a problem? Neighbor thinks it may be because he is the dealer/seller and does not want to do the work?? It obviously was under warranty- it was about 2-3 months old when I told him of the problem, and the 'pick-up guy' verified it.
Is it because I am single female and just decided he didn't feel like correcting the machine and I wouldn't know the difference?
I do not dare even use the machine at all now..... I am concerned that whatever is wrong has gotten worse and now the repair costs will be outrageous. And it should have been fixed at the time I had the dealer look at it.
I actually have a video that I recorded in August-right after I got the machine back. I think it is too long for me to download to here. I sent it to the dealer in August, but no reply.
I will call Snapper Monday and describe the problem.
Do any of you have any suggestions on how to get this taken care of??
I am the only person responsible to get this taken care of and have been screwed over in the past- guess 'she's just a stupid female', attitude of dealer?? Because I am disabled and am not able to mow much maybe he figures I won't know there is something wrong??
Sorry about the lengthy post but I wanted to be clear.
I think I need some help....
1. I April last year I bought a new Snapper 33", 15.5h rear rider. I do not know the model- I can't even find it in the manual...!
2. In July of last year, after using the machine a few times on 5,000sq ft, I thought it was too noisy and vibrating badly. This is flat/NOT thick grass in central Florida. No slopes. No hills. No rocks. Nothing except grass.
3. I called the dealer I bought the mower from and the guy who came out to pick it up said it was definitely too rough and said he thought maybe the blade or shaft may not be straight. There were not enough hours for an oil change but because the mower was going to be there I had the first oil change done at that time. Maybe 5 hours.
4. The dealer called back and said, "there is absolutely nothing wrong". You owe me $250. Brought mower back.
I have not used the mower except on a VERY limited basis due to history of severe back/neck injury. Maybe 2-3 hours on it since then. I still felt it was too 'vibrating' and noisy, but this is my first small mower. I have been having someone do the front yard. There is no backyard yet.
5. Today, my neighbors brand new Husquavarna (1 week old) would not start, so he used mine. He also has flat ground but much thicker grass. No rocks, slopes, etc. my mower did not do well in the thicker grass. It bogged down, seemed to get hot/smell. He said it was overall very noisy and vibrated WAYYYYYY too much. He stopped using it in the front yard and did his back yard. My machine did not cut so great so he went over it a second time. Grass is thinner in his back yard. The grass in both front/back was cut last weekend. He did not attempt to finish the front yard because he thinks (is certain) something is wrong. He suspects a crooked blade or shaft-as did the guy who picked it up when I first noticed the problem.
6. Why would a dealer say "nothing is wrong", when it is/was obvious there is a problem? Neighbor thinks it may be because he is the dealer/seller and does not want to do the work?? It obviously was under warranty- it was about 2-3 months old when I told him of the problem, and the 'pick-up guy' verified it.
Is it because I am single female and just decided he didn't feel like correcting the machine and I wouldn't know the difference?
I do not dare even use the machine at all now..... I am concerned that whatever is wrong has gotten worse and now the repair costs will be outrageous. And it should have been fixed at the time I had the dealer look at it.
I actually have a video that I recorded in August-right after I got the machine back. I think it is too long for me to download to here. I sent it to the dealer in August, but no reply.
I will call Snapper Monday and describe the problem.
Do any of you have any suggestions on how to get this taken care of??
I am the only person responsible to get this taken care of and have been screwed over in the past- guess 'she's just a stupid female', attitude of dealer?? Because I am disabled and am not able to mow much maybe he figures I won't know there is something wrong??
Sorry about the lengthy post but I wanted to be clear.
I think I need some help....
