Seattle Troy-Built with K
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- Joined
- May 11, 2022
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- 9
I bought a TroyBilt garden tractor from Tractor Supply in Monroe, Washington last May. Used it about 10 times. From day one is started sending smoke from the Kohler motor exhaust every so often. The motor eventually smoked very bad, and the motor died. I checked the factory spark plug and the electrode was smashed down so there was no gap. I installed a new plug, but within a couple hours of use, the new plug also was smashed and the engine would not run. After a third plug and another bout of downtime, I took the mower 23 miles one way to Kohler factory authorized shop "The Mower Shop" in Seattle. It took them a month to "Fix" it under Kohler warranty. When I finally got it back, it lasted about 40 minutes and did the same thing. Smashed spark plug. I brought the mower back to The Mower Shop where it has been sitting for ten days waiting for Kohler to handle the warranty repair. In the meantime, I am now without a mower going on 6 weeks, not to mention 2 trips for plugs, and so far, 92 miles in travel back and forth to The Mower Shop, with no end in sight. Kohler delegates warranties to local repair shops and you are at their mercy. What a great way to avoid warranties, Kohler simply sends you to a repair shop and if you aren't happy with the service, Kohler just sends you back to the repair shop. Never again.
Tractor Supply will not get involved with warranties on their products.
Tractor Supply will not get involved with warranties on their products.