Special Ordering Parts For Customers

[wjjones]

Normally special orders would require prepayment unless it would be something I could move. In this case I do not think I would make the customer prepay. If you have a few customers looking for Mandrels I would probable stock at least one because you have a demand for it. If it doesn't move with a specified amount of time..ebay it.

Good idea that way you dont get stuck with it either way. I have let quite a few go on ebay, or craigslist.

 

[OUTDOOR CONCEPTS]

We try to do prepay on all special order parts. I think its a good practice to do. Some times customers aren't fans of it tho!

 

[exotion]

What about doing a half now half later type thing so they pay half showing commitment and if they flake you knot lose half and can easily sell the part for half price to make up the difference ?

 

[davbell22602]

What about doing a half now half later type thing so they pay half showing commitment and if they flake you knot lose half and can easily sell the part for half price to make up the difference ?

I dont know if that would work or not. That's pretty much the same as a shop asking for a deposit up front to help pay for parts, etc when customer drops there equipment off to get repaired.

This past summer I had lady try to tell to me that business shouldnt be asking for money up front til the goods or service completed. She said never heard of that. I was trying to get her to prepay for a $100 carb for a Troy Built rider. This was on mobile service call at her house. She said got took in the past from electrician that wanted money upfront to pay for supplies and never returned after she prepaid him for the supplies.

 

[exotion]

I dont know if that would work or not. That's pretty much the same as a shop asking for a deposit up front to help pay for parts, etc when customer drops there equipment off to get repaired.

This past summer I had lady try to tell to me that business shouldnt be asking for money up front til the goods or service completed. She said never heard of that. I was trying to get her to prepay for a $100 carb for a Troy Built rider. This was on mobile service call at her house. She said got took in the past from electrician that wanted money upfront to pay for supplies and never returned after she prepaid him for the supplies.

I hear stories like this all the time ... It happens a lot

 

[davbell22602]

I hear stories like this all the time ... It happens a lot

I had guy call me to come pick up his mower to have it fixed. I told him there's pickup/delivery fee. He said was only 10 min away. Then he said never mind and he was calling someone else.

 

[exotion]

People don't like fees or added charges or paying up front as soon as you say these words they immediately gain a level of distrust its sad

 

[MRCo.]

I had guy call me to come pick up his mower to have it fixed. I told him there's pickup/delivery fee. He said was only 10 min away. Then he said never mind and he was calling someone else.

Free pick up and delivery within 5 miles. Then make sure you charge a healthy labor amount. Hehe. Seriously, people only seem to think that heir vehicle uses gas and needs to be insured.

 

[exotion]

Free pick up and delivery within 5 miles. Then make sure you charge a healthy labor amount. Hehe. Seriously, people only seem to think that heir vehicle uses gas and needs to be insured.

Ya.. gas + insurance + time + loading/unloading risk= ya sure why not be for free >.<

 

[davbell22602]

Free pick up and delivery within 5 miles. Then make sure you charge a healthy labor amount. Hehe. Seriously, people only seem to think that heir vehicle uses gas and needs to be insured.

I hear ya. Same goes for those that dont wanna pay for mobile service call fees. Thats why if cant get anybody for $25 service call fee for mobile calls then I might wave that and jack up labor rate to $100/hr instead and not bother with free estimates on mobile calls anymore. I had 2 customers do it this past year.