RSD exhaust burning lawn?

It would appear Hustler/Excel is easing up on giving out the heat shields. I emailed [email protected] with a picture of 1 burned spot on the lawn, my serial #, model # and asked for them to send me a heat shield. 7 days from my 1st email a heat shield was on my doorstep.


Good luck
 
Top98Percent said:
It would appear Hustler/Excel is easing up on giving out the heat shields. I emailed [email protected] with a picture of 1 burned spot on the lawn, my serial #, model # and asked for them to send me a heat shield. 7 days from my 1st email a heat shield was on my doorstep.


Good luck
Click to expand...


I guess I'm not worthy.

"Dear Vincent,

Good afternoon and thanks for contacting us. The grass browning was reported to us from certain regions. So the heat shield is our solution for those regions. We offer it as an accessory because not everyone has a need for it. Similar to mulch kits, baggers and other accessories offered. The part number you need is 120564. You can order that part from your nearest dealer. Follow the link at the bottom of the email to locate one.

Thank you,
Tyler Brown
Excel Industries

If you need to locate a dealer - please use our locator at WWW.Hustlerturf.com"


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Don't feel alone. I had to buy mine too.
I am grateful I found out about it on this forum.
I just thought it was a yard problem or dogs peeing!

No brown spots now!
.
.
.
 
The burned grass spots problem has only been around for a few decades so it makes one wonder why so many bull headed manufacturers.

If one of those mowers caused a wild fire in CA I'm betting they would change their tune.
 
Did the same and also didn't find much variation. May fabricate something unless Hustler sends me one gratis.
 
I wrote and sent pictures also. Below is the response from Excel. I bought the muffler shield from my dealer.

"Thank you for contacting us. I am sorry about the problem you are experiencing. Brown spots are normally a issue when the mower sits too long and the heat from the exhaust causes a temporary browning of the grass. To prevent this from happening, be sure to clear your yard of any obstacles prior to mowing. If you must stop for any length of time, stop on your drive - or other places than your grass.

If you continue to experience this problem, please visit one of our Hustler dealers and they can place an order for our muffler shield. It is an optional accessory for customers who need to stop frequently and would not be covered under warranty.

If you decide to purchase this optional accessory, remember to clean it often to prevent a build up of grass.


Thank you,
Tyler Brown
Excel Industries

If you need to locate a dealer - please use our locator at WWW.Hustlerturf.com"
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