Is the customer always right??????

[Mini Motors]

I agree with the lot of ya'. There is no wining answer. Doing it her way is the only answer, but only after you tell her what will most likely happen. But telling the neighbors in advance that the approaching death of her lawn is a bad idea. One of them is surely going to say something to here, and then you're done. But, in the case of Black Bart, when the customer make statements to the neighbors blaming you, that's lawsuit material. It would be well advised to have a lawyer send a letter demanding cease and desist, and to tell said neighbors that she was wrong.

 

[173abn]

If you don't do what she wants your fired,if you do what she wants and the lawn pukes out then she will either fire you or maybe come to reason and admit you were right.If it was my lawn I'd expect the service to be done my way or you can take it down the highway.Now if you did it my way and I was wrong I'd admit the error of my ways and keep you on...russ

 

[mowerbeast]

Reminds me of the time someone wanted me to build them a shed out of old rotting woods that they had.
The problem is, these people don't think of what can go wrong, they think that their way and ideas will always work, when they hardly ever do. Customers higher people to do work because they can't do it their self, eigther because they can't be bothered, or they don't know how to do it. Is she married? Maybe you could explain to her husband what would happened if you cut it too low, and he could reason with her.
Otherwise, don't scalp it, it would make you look bad.

 

[Grass ala Mowed]

Sounds like my ex-wife. If I even tried to explain a physical law, building code, whatever, I was being condensending and belittling her. Note I said ex-wife.

 

[Walleteater1]

So it's the wifes sister, interesting? This would be eay for me. First don't worry about what the nieghbors or anyone else thinks. Your working for the wifes sister. Yes,If the nieghbors see her lawn start to die the sister-in law will throw you under the bus but that is human nature these days unfortunately, always someone elses fault not the source, move on. You gave her your reccomendation and she barks back she is the customer yadda-yadda. Well, cut it her way and if she opens her cake hole of a mouth again and complains to you that it's your fault that now her lawn is dying, level with her and tell her you get this at a discount only because your family and frankly her and her account is too much B.S. for you and be done with her. Explain everything to the wife and if she has a problem with it or sides with the sister so be it. She'll get over it. If your worried that your wife sisters lawn issue is going to hurt your marriage well then you got bigger deeper issues.

 

[cooksqualitylawncare]

I have decided next year I will not do any business with any family members. It seems there is always problems so next year I won't include them