Rick,
Thanks for the rapid reply. The serial# I recorded when I purchased it is: MZCG 8536694.
Okay, that's a "K8" version of the VKA...
Step 1: Get a spring scale and measure the pull-back force. Pulling straight back from the handlebar (engine off, smartdrive released) you should get no more than 13 lbs. of force. 13 or less and it should be okay.
Step 2: If > 13 lbs. of force:
(a) Fully loosen the SmartDrive cable adjuster (turn counter-clockwise as view from the operator's position down toward the mower deck).
(b) Confirm there is no tension on the cable at the control arm on the transmission.
(c) Inspect the control arm spring; replace if missing or broken.
(d) Move the control arm up and remove all slack from the belt. Check the belt guide clearances (2-3mm on the driven pulley, 3-4mm on the drive pulley. If out of spec, replace belt or adjust belt guides.
(e) Adjust SmartDrive cable.
Step 3: Any slippage or clicking sounds when drive engaged on smooth concrete? Check pinions and ratchets on each wheel
Step 4: Disassemble, clean and grease rear adjuster arms, bushings, and rear axle shaft. Recheck smartdrive cable adjustment.