I took delivery of a brand new Honda HRX217K6HZA on May 12. 2023. After unpacking, I added the Honda oil (12 oz). I started it using the electric start. It started very easily. I cut my lawn (using mulch mode) and it worked fine with one exception. The speed, even at "max" was at a somewhat slow walk. I have a 17 year old Honda HRX217HMA that goes much faster. Maybe needs a cable adjustment, but I mention it only as an aside. After shutting off the mower to speak with a friend, I attempted to restart using the electric start. The starter engaged, but would not turn over the engine. Seemed like the battery was dead. But that couldn't be as I had just charged the battery for 30 minutes (this model has a self charging feature). Then I tried pull staring, but that did not work as I couldn't pull the cord. It just wouldn't allow a pull even with a really hard pull. At this point I took it to an authorized Honda dealer. First thing they said was "probably no oil". They checked the oil, it was full (but not over filled). Then they checked the air filter (no problem there). Then they attempted an electric start (no turnover). They said "battery isn't charged". Then they tried to pull start and realized what I was saying was correct. They wrote up a warranty repair and said it would be over 2 weeks before they would get to it. Then they said Honda will be suspicious of what I did to break it. The problem is like my Stihl chain saw which has a compression release. If you don't press the release it's hard to pull. Or like my Honda pressure washer that, if it doesn't start on the first pull you have to pull the trigger on the wand to release pressure so you can pull start. But my new mower doesn't just have a hard to pull start cord, you can't pull it period (other than maybe a foot out before it hard stops). So it's at the dealers. Any ideas? I wondered if the spark plug was removed would that release a trapped vapor lock? Thanks