Best comments from repair customer

[cashman]

Customer ststed he was just mowing along and the mower quit. Looked under the mower and the crankshaft was bent so bad the blade was sticking through the deck. The blade had a 3/4" X 3/4" gap on one end of it. The customer said that should be covered under warranty!

 

[Fish]

Has anybody had someone looking for 710?

Yes, that was an old one. Upside down that is!!!!!

 

[Fish]

I had a guy drop off his MTD so I could replace a locked up spindle, he was a friend of the owners so I was to fix it while he went to lunch with the owner, but he was a known pain in the arse.

They went to lunch, I looked at the tractor, and the engine shut right down when I engaged the PTO. I Pulled the belt off
and tried it again, and it did the same thing. Since the jerks did this to me when I was about to go to lunch, I left and went to
lunch as well.

He asked why I didn't replace a spindle, I said it didn't need one.

He said sure it is, and hopped on and demonstrated, it shut right down.

He exclaimed, "SEE???!!!"

I held up the belt...........

 

[GetTechnicalWithJd]

You guys ever get any "Since you.." Customers?

"Since you change my engine oil the battery keeps going dead"

 

[pugaltitude]

Yes always get that one.

I also get my mower wont start after you serviced it last week.
I look up invoice details and it says "sharpen blade only".

 

[Fish]

Yes, since you replaced a belt, they try to get you to sign in for all of it.

Well you just replaced the belt last Sept, and that spindle!!!!!! But sir, this time it is the transmission belt!!!!

But you should have fixed it last year!!!! Well sir, you argued for an hour over the bill last year just to get it running. The
tractor is 12 years old and still has the original oil filter.........I put an edge on the remains of the old blades because you
refuse to replace anything!!!

That is why I gave up and just sell on E-Bay!!!!

 

[ILENGINE]

How about the customers that blame you for anything that goes wrong. I have a customer that could break an anvil. Two years ago she called me up and threw a fit that I didn't install the deck belt correctly on her Kubot T1880. Went to install the belt again, and had to pick the sticks out of the deck. She had been using it as a bushhog to mow elderberry. Last year she calls me up and says the welding job on did on her deck didn't hold. I asked her what color the paint was on the weld that broke. She said it was orange. I said that is a factory weld. She has broke the deck twice in the last year from hitting pipe pieces that the oil field employees leave laying around the wells.

She doesn't check the area before mowing, and figures if she hits something it is somebody elses fault. Back when she was using the old rear engine snappers, she kelp complaining that the deck belts that I was installing were junk because they didn't last very long. She was mowing a 20 acre hay field with it.

 

[Fish]

Yeah, it is kinda like fixing brakes on a car, and they come back blaming you about the air conditioner not working next May...

 

[Kodie's Lawn Service]

As I don't fix mower an other equipment for a living but I have made some $ doing it every now and again.

Okay last spring a man ask me to replace the oil an filter as so forth so I did. Only think not replaced was spark plugs an that cause he didn't want to replace them if they were good so I left them alone. 2 weeks later one spark plug went bad. So he got some cheap Chinese plugs for it an put we put them in 3 months later one brakes off inside the motor an just kills it. He came back to me an blamed me for messing up I told him that I could not make the spark plug not break so. He argued for 4-5 weeks I told him it was his flat for buying the cheap plugs.

So long story short I told him u get what you pay for. Makes me wonder why people blame you when they are one that does not keep up on there mower condition :confused2:

 

[GetTechnicalWithJd]

As I don't fix mower an other equipment for a living but I have made some $ doing it every now and again.

Okay last spring a man ask me to replace the oil an filter as so forth so I did. Only think not replaced was spark plugs an that cause he didn't want to replace them if they were good so I left them alone. 2 weeks later one spark plug went bad. So he got some cheap Chinese plugs for it an put we put them in 3 months later one brakes off inside the motor an just kills it. He came back to me an blamed me for messing up I told him that I could not make the spark plug not break so. He argued for 4-5 weeks I told him it was his flat for buying the cheap plugs.

So long story short I told him u get what you pay for. Makes me wonder why people blame you when they are one that does not keep up on there mower condition :confused2:

Reminds me of a restaurant owner who decided to serviced his own Briggs & Stratton (54series) generator with Automatic Mains Failure panel. After the service the generator would start and shut down with numerous errors on the controller. So he called a 'fly by night' generator repair shop and they told him the panel was faulty. So they replaced it ( USD 1200). Still the error. So they replaced the AC power alternator (USD 900). Still the generator would start and shutdown with 'over volts' or 'under volts' or under frequency. So the Tech disappeared.

Eventually they contact me and we head out to site. I listen to the above story from the owner and stood for a minute taking in the information. That's when I noticed that the engine had a non original oil filter and they guy said the problem started immediately after the service. That got me thinking... if he serviced with non original filters I bet they did not use the correct spark plugs.

So I checked and they had used chinese non resistor spark plugs.. these were causing interference with the digital generator controller and causing it to malfunction. So I quietly changed the spark plugs out. All the while with the owner is in the background telling my Apprentice "he's wasting his time, I've already change the plugs!.. the problem is with the AC generator not the engine".

Once I had changed the spark plugs.. I packed my tool bag up, pressed start on the control panel and walked to my vehicle to pack up and do the paperwork. The generator started and ran without fault.

The restaurant owner came running to my vehicle and said what was the problem? I told him it was the spark plugs and gave him my bill (USD 80) and he said "I'm not paying that much just for spark plugs... the one's I bought only cost USD 2.50." I said no they didn't, they cost you USD 2100!!!


Strange how people will pay idiots thousands of Dollars for essentially doing nothing.. but for travelling 100 miles and actually fixing the generator I get asked to justify my bill.



Reminds me of the story of the ship engineer who knew where to tap!
Knowing Where to Tap