Customer states, hit a stump and now deck is making terrible noises

ILENGINE

ILENGINE

Lawn Royalty
Community Leader
Joined
May 6, 2010
Messages
11,995
Received this mower last week after the customer said she hit a stump and deck started making loud noises and was vibrating. I think the issue long before she hit the supposed stump.
 

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I'm curious if the deck also broke some of aluminum spindle housings.
 
Auto Doc's said:
I'm curious if the deck also broke some of aluminum spindle housings.
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No broken spindle housings. She said she hit a stump.. I don't think there was a stump involved. I think the worse of the 3 blades came apart and go so imbalanced she thought she hit something.

All 3 of the blades had their tips line up after the new blades were installed, so nothing was even bent other than the old blades.
 
If you really want to get a puzzled look on their face, ask them to bring in the missing parts so you can weld each of them back together and charge them $150.00 per blade. It takes a minute for that to sink in with some people.
 
ehhhh, you service guys are just mad cause she's trying to get her money's worth out of those blades. Oh ya, was there any oil in this mower, or had it all been used as well . . . . .
 
Honest Abe said:
ehhhh, you service guys are just mad cause she's trying to get her money's worth out of those blades. Oh ya, was there any oil in this mower, or had it all been used as well . . . . .
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Oil level was fine. Maybe not at the full mark but within tolerances. Did an oil and filter change along with a new air filter while I had the mower.
 
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