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what would you do ???
#1
D
Don
D
Don
Hey folks, just wondering what you would think if you bought a new mower took it home and unloaded it and put it in the shop for safe out of the weather keeping, and then went out about a couple of weeks
later and fired it up just to run it... it ran fine. Then about a week later I went out and cranked it up pulled it out and noticed that the hydrostatic drive didn't really want to engage just like it should.
So I finally got it around to where I wanted it, barely. Then it got to where it wouldn't even pull at all. So I called up the dealership told them the story and they said bring it in and we will check it.
Now it's almost three weeks later. After the first week I hadn't heard anything... so I called them up and they said, they thought it was the hydraulic pump and that they had ordered a new one for it.
Ok.... now its been almost two weeks later and no word... and I'm wondering if I have messed up good this time. The mower only has 1.6 hours, or at least that what it had when I returned it, on it.
I'm thinking, I would really like to get my hard earned cash back on this deal, but don't know if I could or not. Then again, it may be just fine after they replace the pump.....
Anybody know if there are still deal where, if you are not satisfied with a product in such and such a time you can bring it back and get your money back????
This is a certified Cub Cadet dealer.
Any thoughts ????
I appreciate you time.....
later and fired it up just to run it... it ran fine. Then about a week later I went out and cranked it up pulled it out and noticed that the hydrostatic drive didn't really want to engage just like it should.
So I finally got it around to where I wanted it, barely. Then it got to where it wouldn't even pull at all. So I called up the dealership told them the story and they said bring it in and we will check it.
Now it's almost three weeks later. After the first week I hadn't heard anything... so I called them up and they said, they thought it was the hydraulic pump and that they had ordered a new one for it.
Ok.... now its been almost two weeks later and no word... and I'm wondering if I have messed up good this time. The mower only has 1.6 hours, or at least that what it had when I returned it, on it.
I'm thinking, I would really like to get my hard earned cash back on this deal, but don't know if I could or not. Then again, it may be just fine after they replace the pump.....
Anybody know if there are still deal where, if you are not satisfied with a product in such and such a time you can bring it back and get your money back????
This is a certified Cub Cadet dealer.
Any thoughts ????
I appreciate you time.....
#2
Old Goat
I'd call the dealer first, wait for the explanation, if not satifactory to YOU, then either demand another new unit or refund and/or call a customer service representative.
Remember, you are their employer here! They are the employee.
If anyone messed up, it's them not you.
Old Goat
Hey folks, just wondering what you would think if you bought a new mower took it home and unloaded it and put it in the shop for safe out of the weather keeping, and then went out about a couple of weeks
later and fired it up just to run it... it ran fine. Then about a week later I went out and cranked it up pulled it out and noticed that the hydrostatic drive didn't really want to engage just like it should.
So I finally got it around to where I wanted it, barely. Then it got to where it wouldn't even pull at all. So I called up the dealership told them the story and they said bring it in and we will check it.
Now it's almost three weeks later. After the first week I hadn't heard anything... so I called them up and they said, they thought it was the hydraulic pump and that they had ordered a new one for it.
Ok.... now its been almost two weeks later and no word... and I'm wondering if I have messed up good this time. The mower only has 1.6 hours, or at least that what it had when I returned it, on it.
I'm thinking, I would really like to get my hard earned cash back on this deal, but don't know if I could or not. Then again, it may be just fine after they replace the pump.....
Anybody know if there are still deal where, if you are not satisfied with a product in such and such a time you can bring it back and get your money back????
This is a certified Cub Cadet dealer.
Any thoughts ????
I appreciate you time.....
I'd call the dealer first, wait for the explanation, if not satifactory to YOU, then either demand another new unit or refund and/or call a customer service representative.
Remember, you are their employer here! They are the employee.
If anyone messed up, it's them not you.
#3
R
Rivets
R
Rivets
I agree, talk to the dealer first, and get a full explanation of what is going on. If you don't like what you hear, talk to the dealership owner. If you are still not satisfied, call Cub Cadet customer support. Something is just not right here.
#4
D
Don
D
Don
Thanks.... I intend on talking to them for sure... I just wish I knew more about what options I have.... as to canceling this deal or maybe just getting another machine... I guess I will see, when ever they
call me and let me know what is going on.....
Thank you guy's, Old Goat, and Rivets for your input....
call me and let me know what is going on.....
Thank you guy's, Old Goat, and Rivets for your input....
#5
Carscw
Carscw
Five weeks and they still don't have it going.
After I was done yelling at them I would get my money back and go to a better dealer.
It only takes over night to get a part
(( racing is the only sport that you need two balls ))
After I was done yelling at them I would get my money back and go to a better dealer.
It only takes over night to get a part
(( racing is the only sport that you need two balls ))
#6
reynoldston
reynoldston
Any dealer I have ever worked for you bough it you own it. It is worth a try but hold your cool. If you go in there fighting mad you will get nowhere. Be firm and insistent, but as soon as you lose temper so does the dealer and he has the upper hand.
#7
D
Don
D
Don
Update: I called the owner today, and politely asked him what is the latest on my Mower.... he stumbled around for a few words then said he really didn't know what was going on, that he would have to call me back.... I thought.... I don't think he is going to call me back.... but low and behold about an hour later he got back with me. Oh, he says, the pump has been back ordered and he called the guy where he gets his parts from and the guy tells him, he's holding it in his hand...that it is going out today..... Now aint that a coincidence... I call and bingo, after four weeks I find out it's been back ordered...
So the owner says to me, if he mails it out today and I get it Wednesday, we will get on it first thing Thursday....
The beat goes on.... I am really trying to be positive through this.... I have never experienced this kind of customer relations before....
More later as this fiasco unfolds.....
So the owner says to me, if he mails it out today and I get it Wednesday, we will get on it first thing Thursday....
The beat goes on.... I am really trying to be positive through this.... I have never experienced this kind of customer relations before....
More later as this fiasco unfolds.....
#8
bwdbrn1
bwdbrn1
You sir, are a very patient man. Hopefully this will be resolved for you soon.
IMO, if any dealer got angry with me, even if I got a bit more than peeved with their answer when I had a question, then they've lost my business. and as long as I have a copy of the warranty, phone number to the parent company, and the email address to the Better Business Bureau, then I, the consumer have the upper hand. Not the other way around.
IMO, if any dealer got angry with me, even if I got a bit more than peeved with their answer when I had a question, then they've lost my business. and as long as I have a copy of the warranty, phone number to the parent company, and the email address to the Better Business Bureau, then I, the consumer have the upper hand. Not the other way around.
#9
reynoldston
The party with the money has the upper hand. The customer has a broken mower and wants there money back. Not going to happen. I have worked as a mechanic for dealers for over 25 years and never seen it happen once. OK this being said the dealer is a professional at this and you are not going to know how they feel but they are human just like the customer. The more a person yells and use fowl language the less they will get, but the person that can keep there cool but be firm and determine will get most out of the dealer.
reynoldston
You sir, are a very patient man. Hopefully this will be resolved for you soon.
IMO, if any dealer got angry with me, even if I got a bit more than peeved with their answer when I had a question, then they've lost my business. and as long as I have a copy of the warranty, phone number to the parent company, and the email address to the Better Business Bureau, then I, the consumer have the upper hand. Not the other way around.
The party with the money has the upper hand. The customer has a broken mower and wants there money back. Not going to happen. I have worked as a mechanic for dealers for over 25 years and never seen it happen once. OK this being said the dealer is a professional at this and you are not going to know how they feel but they are human just like the customer. The more a person yells and use fowl language the less they will get, but the person that can keep there cool but be firm and determine will get most out of the dealer.
#10
bwdbrn1
bwdbrn1
The dealer that doesn't put the customer first is always going to loose no matter what. I think a basic study of economics will show that it is the customer who exchanges his money for the goods and services that a dealership has to offer with the understanding that the dealership will in turn provide quality merchandise and stand behind it once the exchange has been made. Unless I completely misread what the original poster said, he bought a new mower, it doesn't work, and the dealership seems to be less than enthusiastic about satisfying the customer's needs and concerns. He has very patiently waited and initiated the contact with the dealership to check on the progress they are making on his behalf and is less than excited about their response to his concerns.
He's got a machine with 1.6 hours on it, it's been in the shop for 3 weeks, and unfortunately he's been left to wonder what is going on. The customer bought a new machine, it doesn't work as it should, he calls the dealer and explains the problem. The dealer tells him to bring it back. The customer patiently asks about the progress and the dealer "stumbles" for an answer, and the one he give leaves the customer wondering. He asks what would you do, and you tell him too bad, so sad, the dealer wins all the time!
Another poster made the comment about becoming angered, and you then chose to take the dealership's side with a nana nana boo boo, we got the money, you got a broke machine, and now we got your money and your machine, we're gonna' win comments.
If a customer with a valid concern, such as this original poster did with a new mower and slow response from the dealer, it's the dealer that is going to loose, no matter how much money they have in hand. If the dealership is doing what it should in the first place, then there should never be any reason for a customer to become peeved or worried about their purchase in any way shape or fashion. The dealership should see the customer's perspective, and never put the customer in a position of questioning the decision they made, yet that is what has happened with this person.
Bad publicity, word of mouth, pressure from the parent company that doesn't want to be associated with bad service, will put a dealership with an "I got the money and you don't" attitude out of business in no time. Me personally, if I knew of a dealership like that before hand, I wouldn't even step foot in their door, and most likely wouldn't even get the chance because there would be a closed sign hanging in the window. Oh, and you probably shouldn't presume you know what I'm thinking again. You don't know who I am or what I've done in my life. To me, this is the truth of the matter. The customer is human, and has the money the dealership is seeking. The customer must always be treated with respect and the dealership must have a "bend over backwards for the customer attitude" to stay in business.
He's got a machine with 1.6 hours on it, it's been in the shop for 3 weeks, and unfortunately he's been left to wonder what is going on. The customer bought a new machine, it doesn't work as it should, he calls the dealer and explains the problem. The dealer tells him to bring it back. The customer patiently asks about the progress and the dealer "stumbles" for an answer, and the one he give leaves the customer wondering. He asks what would you do, and you tell him too bad, so sad, the dealer wins all the time!
Another poster made the comment about becoming angered, and you then chose to take the dealership's side with a nana nana boo boo, we got the money, you got a broke machine, and now we got your money and your machine, we're gonna' win comments.
If a customer with a valid concern, such as this original poster did with a new mower and slow response from the dealer, it's the dealer that is going to loose, no matter how much money they have in hand. If the dealership is doing what it should in the first place, then there should never be any reason for a customer to become peeved or worried about their purchase in any way shape or fashion. The dealership should see the customer's perspective, and never put the customer in a position of questioning the decision they made, yet that is what has happened with this person.
Bad publicity, word of mouth, pressure from the parent company that doesn't want to be associated with bad service, will put a dealership with an "I got the money and you don't" attitude out of business in no time. Me personally, if I knew of a dealership like that before hand, I wouldn't even step foot in their door, and most likely wouldn't even get the chance because there would be a closed sign hanging in the window. Oh, and you probably shouldn't presume you know what I'm thinking again. You don't know who I am or what I've done in my life. To me, this is the truth of the matter. The customer is human, and has the money the dealership is seeking. The customer must always be treated with respect and the dealership must have a "bend over backwards for the customer attitude" to stay in business.
#11
M
mowerman05
well said,nice job
M
mowerman05
The dealer that doesn't put the customer first is always going to loose no matter what. I think a basic study of economics will show that it is the customer who exchanges his money for the goods and services that a dealership has to offer with the understanding that the dealership will in turn provide quality merchandise and stand behind it once the exchange has been made. Unless I completely misread what the original poster said, he bought a new mower, it doesn't work, and the dealership seems to be less than enthusiastic about satisfying the customer's needs and concerns. He has very patiently waited and initiated the contact with the dealership to check on the progress they are making on his behalf and is less than excited about their response to his concerns.
He's got a machine with 1.6 hours on it, it's been in the shop for 3 weeks, and unfortunately he's been left to wonder what is going on. The customer bought a new machine, it doesn't work as it should, he calls the dealer and explains the problem. The dealer tells him to bring it back. The customer patiently asks about the progress and the dealer "stumbles" for an answer, and the one he give leaves the customer wondering. He asks what would you do, and you tell him too bad, so sad, the dealer wins all the time!
Another poster made the comment about becoming angered, and you then chose to take the dealership's side with a nana nana boo boo, we got the money, you got a broke machine, and now we got your money and your machine, we're gonna' win comments.
If a customer with a valid concern, such as this original poster did with a new mower and slow response from the dealer, it's the dealer that is going to loose, no matter how much money they have in hand. If the dealership is doing what it should in the first place, then there should never be any reason for a customer to become peeved or worried about their purchase in any way shape or fashion. The dealership should see the customer's perspective, and never put the customer in a position of questioning the decision they made, yet that is what has happened with this person.
Bad publicity, word of mouth, pressure from the parent company that doesn't want to be associated with bad service, will put a dealership with an "I got the money and you don't" attitude out of business in no time. Me personally, if I knew of a dealership like that before hand, I wouldn't even step foot in their door, and most likely wouldn't even get the chance because there would be a closed sign hanging in the window. Oh, and you probably shouldn't presume you know what I'm thinking again. You don't know who I am or what I've done in my life. To me, this is the truth of the matter. The customer is human, and has the money the dealership is seeking. The customer must always be treated with respect and the dealership must have a "bend over backwards for the customer attitude" to stay in business.
well said,nice job
#12
reynoldston
reynoldston
Beleave me I am not on the dealers side but for some reason you don't believe me. That is OK because I don't care. So go to the dealer and blow your top and get all your money back. Use some good hard language at them. Maybe even take them to court. I sure hope you the best of luck on this. I am only telling you what I have come across as a employee at a dealer. I understand what you are telling me for a dealer to keep his business but you are in a dream world and this is not the first time I have seen something like this happen. I don't have a penny invested in this dealer and could care less if they go under. Yes I feel sorry for this customer and he is getting a bad deal I agree, also I am on his side not the dealers. Maybe put this dealers name and address out here would help things along. I am not here to argue but was trying to help so I am sorry you don't understand what I was trying to say. I am not the best person with words like you are and yes you can walk all over me so go for it and tell me how dumb I am. I can see you got a good start at it so keep it comeing.
#13
Carscw
Carscw
Home Depot would have gave you a new mower or your money
(( racing is the only sport that you need two balls ))
(( racing is the only sport that you need two balls ))
#14
M
mowerman05
M
mowerman05
you could start a petition on change. org for the dealer to refund your purchase price. seems to work for other things that people have a . I have never started a petition but have seen several that other people started for a lot of different reasons.
#15
reynoldston
Now there is a advanage from buying from a large company like Home Depot or Lowe's.
reynoldston
Home Depot would have gave you a new mower or your money
(( racing is the only sport that you need two balls ))
Now there is a advanage from buying from a large company like Home Depot or Lowe's.
#16
D
Don
I really appreciate what you have said, bwdbrn1..... I have tried to keep my composure through out this entire ordeal... I have never experienced anything like this before nor will I ever again. Not at this dealership anyway.
Again thank you for your words....
Don
D
Don
The dealer that doesn't put the customer first is always going to loose no matter what. I think a basic study of economics will show that it is the customer who exchanges his money for the goods and services that a dealership has to offer with the understanding that the dealership will in turn provide quality merchandise and stand behind it once the exchange has been made. Unless I completely misread what the original poster said, he bought a new mower, it doesn't work, and the dealership seems to be less than enthusiastic about satisfying the customer's needs and concerns. He has very patiently waited and initiated the contact with the dealership to check on the progress they are making on his behalf and is less than excited about their response to his concerns.
He's got a machine with 1.6 hours on it, it's been in the shop for 3 weeks, and unfortunately he's been left to wonder what is going on. The customer bought a new machine, it doesn't work as it should, he calls the dealer and explains the problem. The dealer tells him to bring it back. The customer patiently asks about the progress and the dealer "stumbles" for an answer, and the one he give leaves the customer wondering. He asks what would you do, and you tell him too bad, so sad, the dealer wins all the time!
Another poster made the comment about becoming angered, and you then chose to take the dealership's side with a nana nana boo boo, we got the money, you got a broke machine, and now we got your money and your machine, we're gonna' win comments.
If a customer with a valid concern, such as this original poster did with a new mower and slow response from the dealer, it's the dealer that is going to loose, no matter how much money they have in hand. If the dealership is doing what it should in the first place, then there should never be any reason for a customer to become peeved or worried about their purchase in any way shape or fashion. The dealership should see the customer's perspective, and never put the customer in a position of questioning the decision they made, yet that is what has happened with this person.
Bad publicity, word of mouth, pressure from the parent company that doesn't want to be associated with bad service, will put a dealership with an "I got the money and you don't" attitude out of business in no time. Me personally, if I knew of a dealership like that before hand, I wouldn't even step foot in their door, and most likely wouldn't even get the chance because there would be a closed sign hanging in the window. Oh, and you probably shouldn't presume you know what I'm thinking again. You don't know who I am or what I've done in my life. To me, this is the truth of the matter. The customer is human, and has the money the dealership is seeking. The customer must always be treated with respect and the dealership must have a "bend over backwards for the customer attitude" to stay in business.
I really appreciate what you have said, bwdbrn1..... I have tried to keep my composure through out this entire ordeal... I have never experienced anything like this before nor will I ever again. Not at this dealership anyway.
Again thank you for your words....
Don
#17
D
Don
D
Don
Final update: The dealer called me today and said that my mower was ready. I went in and picked it up and nothing was said about sorry about the time that it took or about not updating me on the progress of the repair. Oh but he did say that the pump was Eight hundred and something bucks, as if I cared how much it was.... I told him it should have never happened in the first place.... at which he says," Oh we got a TSB , Technical Service Bulletin on that pump about a week or so after you bought yours....I thought to myself...and mine set in my shop for about three weeks before I ever cranked it up... and you just sat on the TSB??? You know that this model has a problem and when I call and tell you something is wrong you act like that is news to you??? I kept my cool... and thanked him for getting my mower back and loaded it up and brought it home.
I hope that he knows what I look like, because he wont see me again, if I have to trailer that sucker a hundred miles to have it worked on. But you know I'm am beginning to wonder about MTD or Cub Cadet in general as to their customer service. I called them, customer service that is, this past Monday and tried to explain my situation and got about the same song and dance the dealer was giving me.... am I that out of touch with customer service ??? Or has companies just got to the point that they don't care anymore. Build it to sell get it out the door and forget the customer.
Just a little insight on this dealership though... it is run by a nice guy just out of college, with limited knowledge of mowers, but his Dad is the Cub rep for this area and the guy that owns this shop runs one in another town up the road from here.. so this is just really a selling point for the guy that owns the place up the road. That's where they have to take it for service or repairs... and from what I gather the turn around it anything but desirable. I really don't see this place staying around for long unless it is a drop point for all the box stores that sell the consumer brand Cubs that breakdown.
The reason I went to a Cub dealer is because I have had good service out of a 2135HDS for years, and the new GT2000 can only be bought at the authorized dealers.
Thanks to all that gave me a response to this situation, I hope to be able to contribute in a more positive way in the future....
Don
I hope that he knows what I look like, because he wont see me again, if I have to trailer that sucker a hundred miles to have it worked on. But you know I'm am beginning to wonder about MTD or Cub Cadet in general as to their customer service. I called them, customer service that is, this past Monday and tried to explain my situation and got about the same song and dance the dealer was giving me.... am I that out of touch with customer service ??? Or has companies just got to the point that they don't care anymore. Build it to sell get it out the door and forget the customer.
Just a little insight on this dealership though... it is run by a nice guy just out of college, with limited knowledge of mowers, but his Dad is the Cub rep for this area and the guy that owns this shop runs one in another town up the road from here.. so this is just really a selling point for the guy that owns the place up the road. That's where they have to take it for service or repairs... and from what I gather the turn around it anything but desirable. I really don't see this place staying around for long unless it is a drop point for all the box stores that sell the consumer brand Cubs that breakdown.
The reason I went to a Cub dealer is because I have had good service out of a 2135HDS for years, and the new GT2000 can only be bought at the authorized dealers.
Thanks to all that gave me a response to this situation, I hope to be able to contribute in a more positive way in the future....
Don
#18
Carscw
Carscw
Man I would gladly go see this dealer for you.
Go get your mower and go find a new dealer.
Make a sign and stand out front
A big box store would have gave you your money back or a new mower the same day
The only dealer I go to is a small shop I will never go to a big dealer.
(( racing is the only sport that you need two balls ))
Go get your mower and go find a new dealer.
Make a sign and stand out front
A big box store would have gave you your money back or a new mower the same day
The only dealer I go to is a small shop I will never go to a big dealer.
(( racing is the only sport that you need two balls ))
#19
R
Rivets
R
Rivets
I would print a copy of this thread and send it to the head of customer service and support at Cub Cadet. I would request an answer back from them and tell them if you do not receive one, you will forward this to the CEO of Cub Cadet. By do it this way your will by pass the area rep (dad) and it should get some attention. They definitely won't like to see this being posted on the Internet and someone should contact you. It may not help, but it will tell you if Cub is really interested in the customer or the $$$$.
#20
reynoldston
reynoldston
As I see it it , it didn't turn out any different then I said it would. You buy it you own it. Now if the dealer had taken this mower back just what would he do with it? He would still have to sell it. Now its OK for the next person to own it? I know no one believes me I have worked for dealers as a mechanic for over 25 years and I have never seen it happen any different. Not saying there might be some dealers that would give you a new different mower but not any I have worked for. Also I am not on the deals side just telling you what is a true fact but I see it is very hard for some of you to see this.
#21
Carscw
Do you not think it took this dealer to long to get his mower back to him?
A lot of guys on here say buy from a dealer because you will get better service when you bring your mower in for a repair ha ha it don't look that way to me.
(( racing is the only sport that you need two balls ))
Carscw
As I see it it , it didn't turn out any different then I said it would. You buy it you own it. Now if the dealer had taken this mower back just what would he do with it? He would still have to sell it. Now its OK for the next person to own it? I know no one believes me I have worked for dealers as a mechanic for over 25 years and I have never seen it happen any different. Not saying there might be some dealers that would give you a new different mower but not any I have worked for. Also I am not on the deals side just telling you what is a true fact but I see it is very hard for some of you to see this.
Do you not think it took this dealer to long to get his mower back to him?
A lot of guys on here say buy from a dealer because you will get better service when you bring your mower in for a repair ha ha it don't look that way to me.
(( racing is the only sport that you need two balls ))
#22
reynoldston
I am not saying that at all. Yes the dealer took him for a ride. No he will never go back (?) maybe. I am saying he wouldn't get another new mower. Also just on the dealers side. I take it you are in the repair business. Have you ever needed a part on back order? It can take a good amount of time to get.
reynoldston
Do you not think it took this dealer to long to get his mower back to him?
A lot of guys on here say buy from a dealer because you will get better service when you bring your mower in for a repair ha ha it don't look that way to me.
(( racing is the only sport that you need two balls ))
I am not saying that at all. Yes the dealer took him for a ride. No he will never go back (?) maybe. I am saying he wouldn't get another new mower. Also just on the dealers side. I take it you are in the repair business. Have you ever needed a part on back order? It can take a good amount of time to get.
#23
L
LakeRat1
L
LakeRat1
bwdbrn1, I am with you 100% on such a Dealer, I would never go to his place & i would spread the word of such a Dealer, it would be long & he would be out of Business, This Dealer should have been calling the Owner to let him know what was going on, Not the owner having to track down the Dealer to see what was the Problem, Could be why some of these Mower Dealers or here today & Gone Tomorrow, That not what I Look for When Shopping, I am looking for Dealer that Have a Track record, Not the Idea that they Get Me Before I can Get Them, They have my MONEY<> they had better be able to Deliver!!!!
LakeRat
LakeRat
#24
reynoldston
reynoldston
Not the Idea that they Get Me Before I can Get Them, They have my MONEY<> they had better be able to Deliver!!!!
Not here to argue because I agree with you. But just curious just what are you going to do if they don't deliver? That is the title of this thread. This dealer didn't deliver so now what? We don't even know the name of this dealer? Hire a lawyer which cost money? Put a ad in the paper? Get mad at them and not buy from them again thats for sure. How about some good ideas to go along with the strong words.
Not here to argue because I agree with you. But just curious just what are you going to do if they don't deliver? That is the title of this thread. This dealer didn't deliver so now what? We don't even know the name of this dealer? Hire a lawyer which cost money? Put a ad in the paper? Get mad at them and not buy from them again thats for sure. How about some good ideas to go along with the strong words.
#25
L
LakeRat1
L
LakeRat1
reynoldston, I unterstand you Point, what has worked for me is I go by the Idea that Everyone Has A BOSS>< If one Keeps
Loking most of the time you can fine Some one That wants Things to Be Right, As one said tp by pass the Local Rep.
As for the Idea that one can just go get a New Mower, it wont happen, Same as we buy a new car or truck, if something is wrong
it will be fixed, but they are not going to take it back >< I have to say not 99% of the time, I do know of a couple cases where
Ford Took back because of some Bad Diesel eng.
Rat
Loking most of the time you can fine Some one That wants Things to Be Right, As one said tp by pass the Local Rep.
As for the Idea that one can just go get a New Mower, it wont happen, Same as we buy a new car or truck, if something is wrong
it will be fixed, but they are not going to take it back >< I have to say not 99% of the time, I do know of a couple cases where
Ford Took back because of some Bad Diesel eng.
Rat
#26
reynoldston
reynoldston
This is the reason the government made the lemon law.
I do know of a couple cases where
Ford Took back because of some Bad Diesel eng.
They should make a lemon law for lawn mowers?
I do know of a couple cases where
Ford Took back because of some Bad Diesel eng.
They should make a lemon law for lawn mowers?
#27
djdicetn
I've kinda stayed out of this thread thus far, but if it were me I would be telling the dealer that the BBB and the Consumer Protection agency within the State Attorney General's office would be the next people I would be talking to. You'd be surprised how a business will react to that kind of escalation!!!
djdicetn
This is the reason the government made the lemon law.
I do know of a couple cases where
Ford Took back because of some Bad Diesel eng.
They should make a lemon law for lawn mowers?
I've kinda stayed out of this thread thus far, but if it were me I would be telling the dealer that the BBB and the Consumer Protection agency within the State Attorney General's office would be the next people I would be talking to. You'd be surprised how a business will react to that kind of escalation!!!
#28
reynoldston
This is the first answer that has made any sense so far. You start getting the dealers name out there as being bad a dealer it will hurt them. Just going to the dealer all mad and showing them how well you can swear at them
isn't going to get you nowhere. All I have seen so far is that all Cub Cadet dealers are bad and don't
buy a cub. I was told how dumb I was for sticking up for the dealers. The person that started this
thread is telling us how bad this dealer was to them but refuses to give the dealers name. So he is saying
don't buy a Cub Cadet because all the dealers are out to get you and don't buy from a BB store because
of no service. No any dealer isn't going to give you your money back or another new mower and I would even
question this with the BB stores?
reynoldston
I've kinda stayed out of this thread thus far, but if it were me I would be telling the dealer that the BBB and the Consumer Protection agency within the State Attorney General's office would be the next people I would be talking to. You'd be surprised how a business will react to that kind of escalation!!!
This is the first answer that has made any sense so far. You start getting the dealers name out there as being bad a dealer it will hurt them. Just going to the dealer all mad and showing them how well you can swear at them
isn't going to get you nowhere. All I have seen so far is that all Cub Cadet dealers are bad and don't
buy a cub. I was told how dumb I was for sticking up for the dealers. The person that started this
thread is telling us how bad this dealer was to them but refuses to give the dealers name. So he is saying
don't buy a Cub Cadet because all the dealers are out to get you and don't buy from a BB store because
of no service. No any dealer isn't going to give you your money back or another new mower and I would even
question this with the BB stores?
#29
djdicetn
reynoldston,
I take that as a compliment:0)
You know, though, I believe there is an official "Forum Rule" that bans/discourages "dealer bashing", so in my opinion the OP should NOT divulge the dealer's name. The Forums Administrator may respond by completely deleting this thread and/or banning the OP from participating on the forum.
I cannot agree with you though, as I don't think the problem is indicative of "all Cub dealers" and there are a lot of Z-Force owners that are VERY happy with their ZTR's so I don't think it's the "brand". I think it's just a "bad dealer", regardless of the brand(s) he carries.
djdicetn
This is the first answer that has made any sense so far. You start getting the dealers name out there as being bad a dealer it will hurt them. Just going to the dealer all mad and showing them how well you can swear at them
isn't going to get you nowhere. All I have seen so far is that all Cub Cadet dealers are bad and don't
buy a cub. I was told how dumb I was for sticking up for the dealers. The person that started this
thread is telling us how bad this dealer was to them but refuses to give the dealers name. So he is saying
don't buy a Cub Cadet because all the dealers are out to get you and don't buy from a BB store because
of no service. No any dealer isn't going to give you your money back or another new mower and I would even
question this with the BB stores?
reynoldston,
I take that as a compliment:0)
You know, though, I believe there is an official "Forum Rule" that bans/discourages "dealer bashing", so in my opinion the OP should NOT divulge the dealer's name. The Forums Administrator may respond by completely deleting this thread and/or banning the OP from participating on the forum.
I cannot agree with you though, as I don't think the problem is indicative of "all Cub dealers" and there are a lot of Z-Force owners that are VERY happy with their ZTR's so I don't think it's the "brand". I think it's just a "bad dealer", regardless of the brand(s) he carries.
#30
reynoldston
reynoldston
You are right about not bashing the dealer something I didn't think about.
I have worked many years for dealer. I have seen this situation happen. There are times they just can't get the parts. So dose this make them a bad dealer. They don't like having a peace of equipment in there shop all apart then the customer. Anybody in the repair business ever had a part on back order should know this. Now the next thing. There is a good and bad way to deal with a dealer in a problem you don't like. If you are going to shout and show them how well you can swear at them is not the way because all you are going to do is give them the same attitude you have. You are the first person to give a answer that has made any sense so far. Not telling me how dumb I am and on the dealers side. You will get a lot fairer by being firm and insistent but hold your cool.
I have worked many years for dealer. I have seen this situation happen. There are times they just can't get the parts. So dose this make them a bad dealer. They don't like having a peace of equipment in there shop all apart then the customer. Anybody in the repair business ever had a part on back order should know this. Now the next thing. There is a good and bad way to deal with a dealer in a problem you don't like. If you are going to shout and show them how well you can swear at them is not the way because all you are going to do is give them the same attitude you have. You are the first person to give a answer that has made any sense so far. Not telling me how dumb I am and on the dealers side. You will get a lot fairer by being firm and insistent but hold your cool.
#31
reynoldston
reynoldston
For some reason I didn't get all my last post in
This customer has a almost new mower so if the dealer took it back he would have to sell it used at a almost
new price. It just seem to me that the dealer is going to do this more for a person who is going to the BBB then the person that just chewed his rear end. It sounds like the customer got his mower back so I hope him the best of luck.
This customer has a almost new mower so if the dealer took it back he would have to sell it used at a almost
new price. It just seem to me that the dealer is going to do this more for a person who is going to the BBB then the person that just chewed his rear end. It sounds like the customer got his mower back so I hope him the best of luck.
#32
D
Don
I agree with you.... I didn't post the dealers name because I don't think that it would change anything. I didn't want to start bashing anyone or anything really.... I was just disappointed in the way this was handled. And I would not group all Cub Cadet dealers together either....in fact I hope that one further up the road from me will be more customer friendly when I need parts. And if you own one as long as I have, you are going to need parts. On that note anyone on here know of a good Cub dealer you can order parts from ? I am in Alabama, and I have owned a Cub 2135HDS since 98' and have been extremely satisfied with it. I then bough a Z-force ZTR and didn't like it.... if was a good machine, but just stirred way to much dust for me, so I sold it. Now I purchased the latest one GT2000 hoping that it would follow suit being a good machine.... I still think it will be although the bad pump to start with kinda taints it somewhat.
D
Don
reynoldston,
I take that as a compliment:0)
You know, though, I believe there is an official "Forum Rule" that bans/discourages "dealer bashing", so in my opinion the OP should NOT divulge the dealer's name. The Forums Administrator may respond by completely deleting this thread and/or banning the OP from participating on the forum.
I cannot agree with you though, as I don't think the problem is indicative of "all Cub dealers" and there are a lot of Z-Force owners that are VERY happy with their ZTR's so I don't think it's the "brand". I think it's just a "bad dealer", regardless of the brand(s) he carries.
I agree with you.... I didn't post the dealers name because I don't think that it would change anything. I didn't want to start bashing anyone or anything really.... I was just disappointed in the way this was handled. And I would not group all Cub Cadet dealers together either....in fact I hope that one further up the road from me will be more customer friendly when I need parts. And if you own one as long as I have, you are going to need parts. On that note anyone on here know of a good Cub dealer you can order parts from ? I am in Alabama, and I have owned a Cub 2135HDS since 98' and have been extremely satisfied with it. I then bough a Z-force ZTR and didn't like it.... if was a good machine, but just stirred way to much dust for me, so I sold it. Now I purchased the latest one GT2000 hoping that it would follow suit being a good machine.... I still think it will be although the bad pump to start with kinda taints it somewhat.
#33
D
Don
Thank you, I hope the mower last a long time, but if I do have trouble, this is a good place to start to find out solutions ......
Don
D
Don
For some reason I didn't get all my last post in
This customer has a almost new mower so if the dealer took it back he would have to sell it used at a almost
new price. It just seem to me that the dealer is going to do this more for a person who is going to the BBB then the person that just chewed his rear end. It sounds like the customer got his mower back so I hope him the best of luck.
Thank you, I hope the mower last a long time, but if I do have trouble, this is a good place to start to find out solutions ......
Don
#34
djdicetn
Don,
I honestly haven't read every post in this thread...sooooooooo, did the dealer FINALLY get the back-ordered part in and get your mower fixed???? Even though it was a "bad experience" you seem to have the right attitude(just move on and don't patronize that dealer when you need parts and additional equipment). I hope the GT2000 lives up to your expectations and I hate that you had such a runaround from the dealer!!!!
djdicetn
I agree with you.... I didn't post the dealers name because I don't think that it would change anything. I didn't want to start bashing anyone or anything really.... I was just disappointed in the way this was handled. And I would not group all Cub Cadet dealers together either....in fact I hope that one further up the road from me will be more customer friendly when I need parts. And if you own one as long as I have, you are going to need parts. On that note anyone on here know of a good Cub dealer you can order parts from ? I am in Alabama, and I have owned a Cub 2135HDS since 98' and have been extremely satisfied with it. I then bough a Z-force ZTR and didn't like it.... if was a good machine, but just stirred way to much dust for me, so I sold it. Now I purchased the latest one GT2000 hoping that it would follow suit being a good machine.... I still think it will be although the bad pump to start with kinda taints it somewhat.
Don,
I honestly haven't read every post in this thread...sooooooooo, did the dealer FINALLY get the back-ordered part in and get your mower fixed???? Even though it was a "bad experience" you seem to have the right attitude(just move on and don't patronize that dealer when you need parts and additional equipment). I hope the GT2000 lives up to your expectations and I hate that you had such a runaround from the dealer!!!!
#35
djdicetn
Don,
Don't know any Cub Dealers in Alabama but have a daughter that lives near Huntsville. Depending on where in Alabama you are, I can ask if she has friends that may know. In fact I was just down there in Falksville on 3/9/13 purchasing a red Lone Wolf 6X10 Heavy Duty Tube Rail Trailer they built and painted to match my Gravely ZTR. If you need a good utility trailer you need to check them out....best built/best priced trailers in the SouthEast as far as I'm concerned.
djdicetn
Thank you, I hope the mower last a long time, but if I do have trouble, this is a good place to start to find out solutions ......
Don
Don,
Don't know any Cub Dealers in Alabama but have a daughter that lives near Huntsville. Depending on where in Alabama you are, I can ask if she has friends that may know. In fact I was just down there in Falksville on 3/9/13 purchasing a red Lone Wolf 6X10 Heavy Duty Tube Rail Trailer they built and painted to match my Gravely ZTR. If you need a good utility trailer you need to check them out....best built/best priced trailers in the SouthEast as far as I'm concerned.
#36
D
Don
Yes, the Dealer finally got it back to me and it seems to be fine. I have only used it one time and the Hydra is nice and quite now...
I live in West Alabama, Tuscaloosa, we are the one's that had that bad Tornado that was in the news so much April 27. 2011....
Thanks for the info on the tube trailer also....
Don
D
Don
Don,
I honestly haven't read every post in this thread...sooooooooo, did the dealer FINALLY get the back-ordered part in and get your mower fixed???? Even though it was a "bad experience" you seem to have the right attitude(just move on and don't patronize that dealer when you need parts and additional equipment). I hope the GT2000 lives up to your expectations and I hate that you had such a runaround from the dealer!!!!
Yes, the Dealer finally got it back to me and it seems to be fine. I have only used it one time and the Hydra is nice and quite now...
I live in West Alabama, Tuscaloosa, we are the one's that had that bad Tornado that was in the news so much April 27. 2011....
Thanks for the info on the tube trailer also....
Don
#37
djdicetn
djdicetn
Glad to hear you mower is fixed!!! Yeah, you can check out those trailers at: Home and I think you'll be impressed. I've been back-and-forthing with user ksgrassguy on this forum and he's driving all the way from Kansas City to Falkville to get a deal on one for the Gravely Pro-Turn he bought about the same time I bought mine. They don't have any dealers west of the Mississippi river, so you know they've gotta be a good trailer if someone will drive that far to get one!!!Yes, the Dealer finally got it back to me and it seems to be fine. I have only used it one time and the Hydra is nice and quite now...
I live in West Alabama, Tuscaloosa, we are the one's that had that bad Tornado that was in the news so much April 27. 2011....
Thanks for the info on the tube trailer also....
Don