Export thread

Warranty for primer bulbs?

#1

T

tom-ky

Curious question, I asked 2 different dealers about this and got different answers. On a FS70 trimmer bought in April 2012 with the oil to double the warranty. Would the primer bulb be a warranty item?

I know it is not a big repair but thought if it was covered I would let them do it. I got nothing but excuses from one dealer, wear item or ethanol fuel. Other dealer said sure we cover them all the time.


#2

ILENGINE

ILENGINE

What the dealer does and what Stihl will pay for is one thing, but the primer bulb would be a part that is potentially covered under the emissions warranty.


#3

S

SeniorCitizen

Here we go again, ethanol fuel, another excuse to double dip on warranty. It would be interesting what Stihl has to say but I suspect I already know. Stihl - " we leave that up to our dealers "


#4

B

bertsmobile1

If you bought it from the shop, most shop owners would just change it as it is around 55｢ if bought in bulk.
You call it customer service
If you bought it from a big box & expected a warrantee fix I think you would get the ethanol fuel bit.
I did a job on some petrol vacs , Chineese rebranded as Victa , fuel lines & primer had gone to jelly & crumbled.
Victal agant gave him the "ethanol fuel diatribe " neither the vac nor the trimmer had never had any fuel in them.
Picked up another dissatisfied glass front customer.
Amazing thing is the primers were actually thinner than the Walbro they were coppied off so I had to modify the carb to get then to seal and drill out the fuel line hole in the petrol tanjks as the fuel lines were again just slightly smaller so the "right size" pinched off the inside & the next size down was loose in the hole.


#5

Ric

Ric

tom-ky said:
Curious question, I asked 2 different dealers about this and got different answers. On a FS70 trimmer bought in April 2012 with the oil to double the warranty. Would the primer bulb be a warranty item?

I know it is not a big repair but thought if it was covered I would let them do it. I got nothing but excuses from one dealer, wear item or ethanol fuel. Other dealer said sure we cover them all the time.
Click to expand...

Primer blubs under warranty is something that I never gave much thought to. I Always just keep four or five on hand. For me I'd waste more money in gas taking the thing to the shop and loose money tying up the machine for possibly days than what the warranty would be worth for a simple repair.


#6

T

tom-ky

Ric said:
Primer blubs under warranty is something that I never gave much thought to. I Always just keep four or five on hand. For me I'd waste more money in gas taking the thing to the shop and loose money tying up the machine for possibly days than what the warranty would be worth for a simple repair.
Click to expand...

I am in this farm store all the time. So I thought why not let them do it. I also hear their tech always using the ethanol excuse for lots of repairs, which I think is just a way to weasel out of repairs. I really thought they would do it as a customer service type gesture. This trimmer is just used around the farm and mowing one other yard other than here so down time was not a major issue. Granted I am not a big time power equipment user but I spend thousands of dollars every year at this farm store, so it is not that I am a one time customer.

I purchased this trimmer and my zero turn from this local dealer because I like to support local businesses in our small town, now I wish I would have went to the other dealer.

Using the excuse of ethanol is lame, automotive and industrial equipment handle it just fine. Small engine builders need to step up to the game. Denying warranty over the possibility of 10% ethanol in gas is nonsense, even the Stihl manual says it is ok.


#7

Ric

Ric

tom-ky said:
I am in this farm store all the time. So I thought why not let them do it. I also hear their tech always using the ethanol excuse for lots of repairs, which I think is just a way to weasel out of repairs. I really thought they would do it as a customer service type gesture. This trimmer is just used around the farm and mowing one other yard other than here so down time was not a major issue. Granted I am not a big time power equipment user but I spend thousands of dollars every year at this farm store, so it is not that I am a one time customer.

I purchased this trimmer and my zero turn from this local dealer because I like to support local businesses in our small town, now I wish I would have went to the other dealer.

Using the excuse of ethanol is lame, automotive and industrial equipment handle it just fine. Small engine builders need to step up to the game. Denying warranty over the possibility of 10% ethanol in gas is nonsense, even the Stihl manual says it is ok.
Click to expand...

I agree with you about the techs always using the ethanol excuse for lots of repairs but Stihl is no different than Echo or any of the others, they all use the same excuses. I think they use the excuses when making the repair isn't cost effective for them.


#8

T

tom-ky

Ric said:
I agree with you about the techs always using the ethanol excuse for lots of repairs but Stihl is no different than Echo or any of the others, they all use the same excuses. I think they use the excuses when making the repair isn't cost effective for them.
Click to expand...
Yes just more principle than anything. I have turned wrenches for over 30 years so the repair is no big deal. I am a factory technician for a large manufacturer and if we did this on warranty claims we would lose tons of sales. On a side note I was working next door to a Stihl dealer on another town so I went in to just pick one up. For curiosity I just asked them what they would have done, he said here just take it we will warranty it. Makes me question spending money at this other dealer.


#9

G

greggn

OPEI: PRICE is No Longer the Best Way to Select Gasoline


#10

jekjr

jekjr

We have a local dealer/shop that has been in business probably 35 years plus that now recommends using aviation gas in handheld equipment.

If you put one in the shop the put it in when they repair and charge like $0.80 for fuel in a small chainsaw.


Footer Links 1

Top