I'd at least contact Scag customer service, explain your situation and see what they have to day. As tempting as it may be, don't unload on anybody if you really want their help. If you don't like what you're being told, politely ask to speak to the next higher level of management.
I suspect, but don't know, that it's not a design problem or there would be people piling on here with the same complaint. It may be an assembly problem as every assembly line has its good and bad days.