PTmowerMech
Lawn Addict
- Joined
- Apr 16, 2018
- Threads
- 432
- Messages
- 3,308
Rough hot day. Fed up with the way things were going. Like lay a wrench down, and it suddenly appears on the other side of the shop, type day.
So since stens apparently haven't updated their JD part numbers or something, I called to ask about this idler I pulled off a LA145. Thinking since I was frustrated, that I'll let them do the work. Since they're the professionals, right? Know the numbers off the top of their heads. Can find it quick and easy. Right?
There was almost nothing left of this pulley from the mower. The only real info I had was
1. JD Part number, which didn't match anything on Stens website.
2. The ID dimension. 11/16
3. And a possible dimension for what normally listed under "B" in their pulley diagram. About 1 7/8.
So CS lady gets on and I tell her what I've got. I also told her I found one I think might work, but I wasn't sure. Because the dimension of what's normally listed under B wasn't there. A, C, D, E etc etc etc. And I gave her the dimensions I had.
I swear to go, she says "Ok give me one second............... Well, I've checked google and it's not coming up with anything."
So I said did you check your inventory, using those dimensions?
She said "I can't, without the part number."
LMAO......OK, thanks bye. I miss the old days when you could hang up on people with a loud slam of the phone.
Sorry for the rants. It's a hot son of a gun out there. And lousy customer service makes it hotter.
So since stens apparently haven't updated their JD part numbers or something, I called to ask about this idler I pulled off a LA145. Thinking since I was frustrated, that I'll let them do the work. Since they're the professionals, right? Know the numbers off the top of their heads. Can find it quick and easy. Right?
There was almost nothing left of this pulley from the mower. The only real info I had was
1. JD Part number, which didn't match anything on Stens website.
2. The ID dimension. 11/16
3. And a possible dimension for what normally listed under "B" in their pulley diagram. About 1 7/8.
So CS lady gets on and I tell her what I've got. I also told her I found one I think might work, but I wasn't sure. Because the dimension of what's normally listed under B wasn't there. A, C, D, E etc etc etc. And I gave her the dimensions I had.
I swear to go, she says "Ok give me one second............... Well, I've checked google and it's not coming up with anything."
So I said did you check your inventory, using those dimensions?
She said "I can't, without the part number."
LMAO......OK, thanks bye. I miss the old days when you could hang up on people with a loud slam of the phone.
Sorry for the rants. It's a hot son of a gun out there. And lousy customer service makes it hotter.
