That was my first step. I called the manufacturer which confirmed they did make a shield and then gave the dealer the part number which ordered the part for me at no cost. Gravely said very few people complain about the issue which means to me if your not happy then contact us then we can help, if you don't complain we just saved money.
One difference I may have made is the redesign of the bagger unit. It was so loose and weak that I told the dealer I would not accept the mower and was going to walk away. The dealer called Gravely and complained. Gravely paid the dealer their repair rate to fix the problem which they did with some fabrication. Now the bagger unit is perfect. Each bagger, at least from this dealer know goes out the door with this fix. Hopefully Gravely adopts the fix as well. At least localy buyers are better off. I was told that the NE part of the US was mower manufacturers problem area when it came to baggers. Most parts of the US mulch and we (NE) bag. That's the excuse I was given anyways.