Just had the same experience withthe same unit. Been using it for most of last year and this year. Last year was nuts. Not sure if anything else has been damaged on the Auger Shaft side of things or in the worm gearbox. But noticed the alignment sucked when I initially put it together. Also, the allen bolts came loose when I fired it up. Am thinking of putting some never-come-off juice onto these to prevent them from backing off. Supposed to snow this week, so we shall see!
Grainger took over 3 weeks to get me my parts. Not happy but now I finally have them and installed.