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My wife didn't come with a serial number tag. Maybe I can return her and get a cash refund.

Maybe this will help someone... I had a failure with a hall sensor on a drive motro & bad drive motor controller. Testing Drive Controller Test for short circuit: 1. Set DMM to Resistance Mode. 2. Connect DMM red probe to red power cable 3. Connect DMM black probe to black power cable...

Ask to speak to a technical support person, they seem knowledgeable and helpful. Shortly after I got mine 3 1/4 years ago, I had a stripped nut holding a blade on -- found it when swapping bagging blades. They FedEx'd one no charge. Unfortunately, recently I experienced the blades spin but...