I have a 2.5 year old STIHL - used 15 times - never dropped it. I am facing a $275.00 repair on an MS-211 that I bought for $250. I called STIHL and asked how an engine housing can crack when the plastic body surrounding the entire chainsaw was completely fine / not broken. I asked if they would stand by their product. They said "something cracked the engine housing." I said, that I'm telling as many people as I can about my experience and Kelly at STIHL tech services hung up on me. That is all FACT. I'm not a happy customer of STIHL. I will never buy their products again and I'm telling as many people as I can about this.
STIHL not standing by their product
- Thread starter cba7225
- Start date
Ric
Lawn Pro
You asked if they ( STIHL) would stand by their product, Can I ask what you would like Stihl to do? Your talking about a piece of equipment that has a 1 year limited warranty for personal use and a 90 day warranty for commercial and the unit is 2.5 years old.
For once I agree with Ric, if I believed everything a customer told me about how they never did anything wrong I would and should be fired. How long do you feel a warranty should last? Please let all of us here on the forum the brand which you think will honor a 1year warranty after 2-1/2years. We are all going to switch to that brand fast, even me and I work for a Stihl service center.
Who cares how long the warranty is. Their chainsaw should not break in 2.5 years of light use (15 times). I will post a picture of the unit to show that the outer plastic is not even scratched - I did not drop it. How can a engine casing break if the outer plastic isn't broken?
I would like STIHL to pay for the repairs. How are they not embarrassed that their product didn't make it 2.5 years (15 uses)? If it were a $75 dollar repair, I'd suck it up. If it weren't something fundamental to the product I'd suck it up.
Who cares how long a warranty goes? I care how long "the best chainsaw" lasts.
I want them to repair their product.
Who cares how long the warranty is. Their chainsaw should not break in 2.5 years of light use (15 times). I will post a picture of the unit to show that the outer plastic is not even scratched - I did not drop it. How can a engine casing break if the outer plastic isn't broken?
I would like STIHL to pay for the repairs. How are they not embarrassed that their product didn't make it 2.5 years (15 uses)? If it were a $75 dollar repair, I'd suck it up. If it weren't something fundamental to the product I'd suck it up.
Who cares how long a warranty goes? I care how long "the best chainsaw" lasts.
I want them to repair their product.
Kodie's Lawn Service
Well-Known Member
They are right they gave u a 1 year warranty 2 if u buy the oil I mean u had to do something for it break
Carscw
Lawn Pro
I agree it should have lasted longer. But man you knew how long the warranty was before you bought it.
Do I think they should fix it or replace H E L L
NO.
I was two hours past my warranty and my spindle bearings went out.
It's time to man up and stop crying about it.
(( cowboy up and get over it ))
How do define a quality product? IT BROKE. after 15 uses.
I didn't to anything to break it. I'll post pictures.