I want to warn others so to prevent you from going through what hell I've been going through in trying to get Echo inc to honor its 5 year warranty on a blower PB-251 I bought for home use 9-24-2008 and they tried saying I didn't use oil in the fuel, then they tried saying it wasn't their brand oil. I forced them to admit that they failed to laboratory test by spectroscopic analysis and therefore have no leg to stand on in proving such. I in fact did use their oil in the mix and I use the very same mix from the very same fuel can for my echo weed trimmer.
They replaced my blower with a PB-250 (Piece of crap) made over sea somewhere and it was junk from day one, I called them back and said so, but they refused to handle anymore issue with me. The damn thing quit before it was even 6 months old and now they're trying to pull the same crap.
I sent it back via UPS and the jerk (Dan Lloyd ) at Echo inc says , "I don't have to send it to a lab for testing, I am an expert and can see with my eyes it was run without oil". I said to him," You are an idiot! You are calling me a liar and I know you do not have michroscopes for eyes, so you can't tell anything. You are defrauding consumers with your 5 year warranty and accusing me now of not using your oil in fuel mix, as well as calling me a commercial user, because you think you can evade the law and the warranty. This is false advertising."
The reason I bought it to begin w/ it said Made in USA on the box and 5 Year Warranty. I followed all rules of warranty to the letter.
Screw Echo inc !!!! Don't waste your hard earned cash on them. Buy Sthil or some other brand. Good luck!! If anyone else has experienced this same problem, feel free to contact me, as I am sueing them through the Federal Trade Commission and Attorney General. If there are others, we may have a class action case to settle.
They replaced my blower with a PB-250 (Piece of crap) made over sea somewhere and it was junk from day one, I called them back and said so, but they refused to handle anymore issue with me. The damn thing quit before it was even 6 months old and now they're trying to pull the same crap.
I sent it back via UPS and the jerk (Dan Lloyd ) at Echo inc says , "I don't have to send it to a lab for testing, I am an expert and can see with my eyes it was run without oil". I said to him," You are an idiot! You are calling me a liar and I know you do not have michroscopes for eyes, so you can't tell anything. You are defrauding consumers with your 5 year warranty and accusing me now of not using your oil in fuel mix, as well as calling me a commercial user, because you think you can evade the law and the warranty. This is false advertising."
The reason I bought it to begin w/ it said Made in USA on the box and 5 Year Warranty. I followed all rules of warranty to the letter.
Screw Echo inc !!!! Don't waste your hard earned cash on them. Buy Sthil or some other brand. Good luck!! If anyone else has experienced this same problem, feel free to contact me, as I am sueing them through the Federal Trade Commission and Attorney General. If there are others, we may have a class action case to settle.
