PTmowerMech
Lawn Addict
- Joined
- Apr 16, 2018
- Threads
- 398
- Messages
- 3,035
I made an online order last night about 8pm from JD. It said the parts would be ready in 2 hours. My brother went by there to pick up the parts this morning, because he was in the area. (I'm about 30 miles away). So I give him the confirmation number and other info from the confirmation email they sent me, after the parts were paid for. Well, the manager found the order, but won't release the parts because he hasn't gotten anything from the E commerce side of JD.
So I'm on the phone with the manager this morning and tried to get him to pull the parts and give them to my brother, since he had the confirmation number and the parts list. But it was a no go. Then he wanted me to call someone to sort this out, and I just wouldn't do it. Told him the mix up was on their end, and that he should do is job and sort it out. I'm just the paying customer and have no idea about how their system work.
Well, he got snoody. I got snoody back. I think we hung up on each other at the same time.
This is my 2nd attempt at doing business with them. The first time, it took two trips over some transmission oil, because the parts lady gave the wrong capacity.
Online ordering through Amazon, Stens, Greentree and other places is usually trouble free. I think I'll stick with them.
So I'm on the phone with the manager this morning and tried to get him to pull the parts and give them to my brother, since he had the confirmation number and the parts list. But it was a no go. Then he wanted me to call someone to sort this out, and I just wouldn't do it. Told him the mix up was on their end, and that he should do is job and sort it out. I'm just the paying customer and have no idea about how their system work.
Well, he got snoody. I got snoody back. I think we hung up on each other at the same time.
This is my 2nd attempt at doing business with them. The first time, it took two trips over some transmission oil, because the parts lady gave the wrong capacity.
Online ordering through Amazon, Stens, Greentree and other places is usually trouble free. I think I'll stick with them.