The HRG536 is a European model, not sold in the USA, and the information I have is limited (I'm USA based, and nearly all my resources are USA-only models).
Anyway, the HRG536 is similar to the USA's HRR series, and the #1 reason for a "not rolling backwards" issue is a problem with the drive cable. It can be bent so the transmission is at least partially engaged even though you are hands-off on all the controls. If the transmission is even slightly engaged, the unit will not roll backwards.
So check the cable first and confirm when the drive lever/control is released, the arm and linkage on the transmission are fully released as well.
#2 reason is debris or other material causing drag on the rear axle. Disassemble, inspect, clean, grease, etc.
Here's a detailed service bulletin: