safetyguy123
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- Joined
- Jun 3, 2019
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I just wanted to share my experience with anyone looking to purchase a mower. I purchased a brand new cub cadet RZT mower after doing a lot of research. Based on the reputation I chose Cub Cadet. A year and a half later I noticed a spot rusted through the deck. I contacted Cub Cadet and was told I needed to bring it to an authorized dealer. I was given several choices based on where I lived. I started calling the dealers on the list and after weeks of "we will call you back, or he is not in" I was finally able to get a dealer that would speak with me. The dealer was very hesitant and short with me on the phone soon after I described my issue. After getting the dealer all of the information they sent it in to cub cadet and I was told that the damage must have occurred because I hit something. I then provided them with very specific pictures on the clearance between the blade and the deck, all clearances were over a half of an inch except the area where the blade was hitting the deck. This is less than 1/8". It is obvious from the pictures that this was an issue from the factory, either the deck was stamped incorrectly or the blade was manufactured incorrectly, either way this is not caused by me hitting something. Cub Cadet, after hours of phone interactions has told me that they will not cover this under warranty. Buyer beware. Cub Cadet does NOT honor their warranty. I would have chosen another brand if I knew this was going to be the case.