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I have the same mower that I bought new in 2016. I’ve experienced what you’re dealing with several times. Each time required a valve adjustment to get rid of the hard pull and severe kickback. IMO my mower is an absolute lemon due to the never ending repairs I’ve had to make.

This is caused by an engineering issue that Honda is well aware of but refuses to publicly acknowledge. They have issued a service bulletin to their dealers that requires removing all of the parts you have listed and cleaning the rust off and applying grease. This should be done annually, at...

If if it was me I would return the mower to Home Depot. A new mower should never require that much effort to start unless something is amiss from the factory.

Full disclosure: I am a Honda lifer. Worked for the company (auto side) for nearly 30 years. With the exception of two used pickup trucks, I have driven Honda or Acura vehicles exclusively since 1990. My mower is a Honda HRX 217, and my string trimmer is also a Honda. All that aside, my next...

I know no one likes to hear negative things about the products we all like so well, so feel free to skip this one if that’s you. My HRX217 mower is back in the shop for the sixth time since I bought it new in January 2017. Let’s see, one of the drive wheels wouldn’t work. Both height adjusters...

My mower was built in 2016 and I bought it in January 2017. It’s headed back to the dealer for the fifth time already. I paid well over $700.00 for this mower and at my age was sure this would be my last mower purchase. As aggravating as it is, I’ll keep it until February 2022 when the warranty...

I bought the HHT25 back in 2017 and haven’t had a single issue with it. Hands down the best trimmer I’ve owned, and I’ve had Echo, Craftsman, and others. None of them come close in comparison to the Honda. The price was very steep for what it is but I bought it for the (hopefully) reliability of...

Wow, I had no idea how wide spread this problem is. Since my mower is still under warranty it’s ready to go back to the dealer for the second time to fix the “won’t roll backwards” issue. It’s really hard for me to accept that Honda knows full well this is a design flaw yet won’t accept...

Well, you may be right about that. As a long time Honda associate, now retired, I wanted to support the company that had been so good to me and my family. I guess the moral of the story is sometimes it works out and sometimes it doesn’t.

Thanks everyone. I have already located a new dealer. The closest one to me is at a Northern Tool store that I check out once or twice a year. Next time I’m there I will be speaking to them about having them service my mower going forward. I knew the dealer was lying to me all along and was...

UPDATE: I wanted to wait until I discussed my concerns with Honda before commenting again, and I am now ready to put closure on this. The positive that has come out of this is that Honda has confirmed that my mower came with a full 60 month warranty, not the 36 months the dealer kept insisting...

UPDATE: picked up my mower from the dealer Saturday morning. They replaced a camshaft O-ring as well as some type of gasket. I don’t have any specific details because the service manager isn’t exactly the type to answer questions, at least not without griping about it. Couldn’t make out the...

Back in the late 80’s and early 90’s Honda would sometimes bring associates in the office and have them make calls to customers just to check on how well they liked their new Honda product. Of course, Honda has grown so big since then that customer care is mostly reactive vs. proactive. I’m not...

I will definitely call customer support. I’m just waiting to see how all of this latest adventure shakes out. At this point I don’t expect Honda to do anything for me, but they do need to hear about this mower.

Back on January 17th 2017, I purchased a new HRX217HYA mower from a nearby dealer. I was told that the mower came with a three year warranty, and I paid just over $750 for it. From the very first I have had intermittent problems with this mower, and I have listed them below. * One of the wheels...

I have the HHT25SLTA trimmer, and as I knew I would I'm already tired of the bump head that works part of the time. After just the third time the head isn't working correctly. I thought I would ask this group if they know of a good, non bump style replacement head. Jacks small engines has a few...

Back in January I bought a new Honda mower from a dealer here in Florida. Paid over $700.00 for it, though the exact number escapes me at the moment. Now that I've had the opportunity to use it 7 or 8 times(major drought here this spring) I'd like to share my thoughts on this mower. First, the...

Hi everyone! Just found this forum and am looking forward to participating with the Honda group. I'm a long time Honda associate from the auto side and recently retired.