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New Hustler Raptor sd 54"

#1

C

chevyred55

Brother inlaw just got it today, he has had a pretty bad stroke afew days back so I guess I'll be taking care of his lawn for awhile.
My first day mowing with it and about an hour into mowing the 4 acres it somehow threw to spring off the idler pully and the belt.
Buddy came over and helped me put it back on and I mowed for 2 more hours. I really like the mower and the cut is excellent
hope this is the only small problem we have with it. Will keep updating review of the machine as I use it more.


#2

djdicetn

djdicetn

chevyred55 said:
Brother inlaw just got it today, he has had a pretty bad stroke afew days back so I guess I'll be taking care of his lawn for awhile.
My first day mowing with it and about an hour into mowing the 4 acres it somehow threw to spring off the idler pully and the belt.
Buddy came over and helped me put it back on and I mowed for 2 more hours. I really like the mower and the cut is excellent
hope this is the only small problem we have with it. Will keep updating review of the machine as I use it more.
Click to expand...

That's not the first report of a problem with the pulley tension spring. There is a recall related to the clutch mechanism and my guess is that the idler pulley spring may be related. Check with the dealer where your brother-in-law bought the mower to see if the recall repair was done before delivery.


#3

Ric

Ric

chevyred55 said:
Brother in law just got it today, he has had a pretty bad stroke afew days back so I guess I'll be taking care of his lawn for awhile.
My first day mowing with it and about an hour into mowing the 4 acres it somehow threw to spring off the idler pulley and the belt.
Buddy came over and helped me put it back on and I mowed for 2 more hours. I really like the mower and the cut is excellent
hope this is the only small problem we have with it. Will keep updating review of the machine as I use it more.
Click to expand...


You just need to remember that the Raptor is a relatively new mower and it's going to have it's share of problems for awhile and the people who buy them will have too put up with the problems until Hustler gets the bugs worked out the same way I did with the Turf-master, it had a few problems when I first purchased it and Toro stood behind the mower and fixed all the problems as Hustler will do with theirs.


#4

D

Dothehustle

I bought the Raptor SD 54 last Weekend. I have already mowed the yard +- 2 acres twice with it. I love it make sure that the recall was fixed and you should be good to go. Hope all is well with your brother in law.


#5

C

chevyred55

Dothehustle said:
I bought the Raptor SD 54 last Weekend. I have already mowed the yard +- 2 acres twice with it. I love it make sure that the recall was fixed and you should be good to go. Hope all is well with your brother in law.
Click to expand...

Brother in law still not doing real well bad stroke. Mowed the 3.5 acres in two hours ten minutes yesterday and no problems
to report. I like this more alot, especially around the dozen or so trees in his front yard.

How can I find out if the recall work was done since he purchased it at HomeDepot?


#6

djdicetn

djdicetn

chevyred55 said:
Brother in law still not doing real well bad stroke. Mowed the 3.5 acres in two hours ten minutes yesterday and no problems
to report. I like this more alot, especially around the dozen or so trees in his front yard.

How can I find out if the recall work was done since he purchased it at HomeDepot?
Click to expand...

Sorry to hear about your brother-in-law...we will keep him in our prayers!!! My "guess" would be that Home Depot did not correct the recall and I have read some threads where Raptor SD owners describe seeing several "shims" on the belt/pulley assembly. Maybe another Raptor owner will chime in and give a more detailed description of what to look for.


#7

C

chevyred55

djdicetn said:
Sorry to hear about your brother-in-law...we will keep him in our prayers!!! My "guess" would be that Home Depot did not correct the recall and I have read some threads where Raptor SD owners describe seeing several "shims" on the belt/pulley assembly. Maybe another Raptor owner will chime in and give a more detailed description of what to look for.
Click to expand...

Thanks for the prayers he really needs it.


#8

C

chevyrado14

Heres a pic from another thread that shows what the clutch should look like after the recall is corrected.

http://www.lawnmowerforum.com/hustler-forum/24237-raptor-sd-recall.html#post158126


#9

C

chevyred55

chevyrado14 said:
Heres a pic from another thread that shows what the clutch should look like after the recall is corrected.

http://www.lawnmowerforum.com/hustler-forum/24237-raptor-sd-recall.html#post158126
Click to expand...

Talked with Hustler yesterday and they called the local dealer he picked up the mower at 8:30 this morning and said he would have it back to me by 3:00. Recall fix and checkout the intire mower for me, I am impressed since brother-in-law bought from HD.
WAY TO GO HUSTLER


#10

djdicetn

djdicetn

chevyred55 said:
Talked with Hustler yesterday and they called the local dealer he picked up the mower at 8:30 this morning and said he would have it back to me by 3:00. Recall fix and checkout the intire mower for me, I am impressed since brother-in-law bought from HD.
WAY TO GO HUSTLER
Click to expand...
I'm impressed, not only with the prompt customer service...but also impressed that the dealer has that kind of relationship with Hustler that he acted so quickly. If I were you, I would make sure to do business with that dealer whenever you need oil filters, etc. I'll never question the Hustler after sale support that's for sure!!!!!!


#11

C

chevyred55

djdicetn said:
I'm impressed, not only with the prompt customer service...but also impressed that the dealer has that kind of relationship with Hustler that he acted so quickly. If I were you, I would make sure to do business with that dealer whenever you need oil filters, etc. I'll never question the Hustler after sale support that's for sure!!!!!!
Click to expand...

Thought I would report back in on dealer picking up mower. He picked it up and said he would have it back by 3:00. After doing recall
and checking out the mower they found it had a vibration. He called Hustler and ordered new parts and called me to let me know it
would take probably two extra days to get parts and fix the vibration. He was very true to his word and I got it back in two days.
I mowed to test it out ran for two hours had no problems. Thanks Hustler and Tony at TSA Equipment in Chickamauga Ga.


#12

T

Tta197

chevyred55 said:
Thought I would report back in on dealer picking up mower. He picked it up and said he would have it back by 3:00. After doing recall
and checking out the mower they found it had a vibration. He called Hustler and ordered new parts and called me to let me know it
would take probably two extra days to get parts and fix the vibration. He was very true to his word and I got it back in two days.
I mowed to test it out ran for two hours had no problems. Thanks Hustler and Tony at TSA Equipment in Chickamauga Ga.
Click to expand...

What was vibrating, the deck? What did they replace to fix the vibration?


#13

C

chevyred55

Tta197 said:
What was vibrating, the deck? What did they replace to fix the vibration?
Click to expand...

Not sure what parts they replaced to help the vibration, yes it was deck vibration.


#14

djdicetn

djdicetn

chevyred55 said:
Thought I would report back in on dealer picking up mower. He picked it up and said he would have it back by 3:00. After doing recall
and checking out the mower they found it had a vibration. He called Hustler and ordered new parts and called me to let me know it
would take probably two extra days to get parts and fix the vibration. He was very true to his word and I got it back in two days.
I mowed to test it out ran for two hours had no problems. Thanks Hustler and Tony at TSA Equipment in Chickamauga Ga.
Click to expand...

That's great news....it's apparent that once an RSD owner is "made aware of the recall" and "contacts Hustler" all is good because they take great pride in their products and service. I've said all along that the only blemish on Hustler regarding this recall was the owners not being contacted promptly for the repair, not getting the repair done. How is your brother-in-law doing?


#15

C

chevyred55

djdicetn said:
That's great news....it's apparent that once an RSD owner is "made aware of the recall" and "contacts Hustler" all is good because they take great pride in their products and service. I've said all along that the only blemish on Hustler regarding this recall was the owners not being contacted promptly for the repair, not getting the repair done. How is your brother-in-law doing?
Click to expand...

Thanks for asking, still not great , but has improved somewhat.


#16

C

chevyred55

chevyred55 said:
Thanks for asking, still not great , but has improved somewhat.
Click to expand...

Been alittle while since I have had time to report any results. I have used the mower 4 times now it has 25.2 hours on it and i'm happy to say no problems. Brother-inlaws yard looks great very smooth mow and I like the machine more and more.


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