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Boy is Gardner so screwed up now. I placed an order earlier this for five line items. Just look at this invoice I just received. I mean I order more than the minimum order amount yet they are charging me 13.99 per line item to ship the parts plus a minimum order fee. So I just suspended all new to them until they can straighten their system.

I looked at gardner and figured out I was too small to make it worth while. Since stens switched locations and went to FedEx I can't give them a glowing review. 4 to 5 day delivery time and half the stuff backordered. Right now all briggs/kohler oil filters backordered.....really???

StarTech said:

Boy is Gardner so screwed up now. I placed an order earlier this for five line items. Just look at this invoice I just received. I mean I order more than the minimum order amount yet they are charging me 13.99 per line item to ship the parts plus a minimum order fee. So I just suspended all new to them until they can straighten their system.
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Shipping from two different warehouses therefore gets treated as two separate orders., and neither order meets the minimum order amount so got nailed too small an order. That has been going on for close to a year that I know of, been caught in the same trap. As a side note PD is now doing the same thing with backorders. If they are at an alternate warehouse you have to pay freight as if it was a separate order.

Hammermechanicman said:

I looked at gardner and figured out I was too small to make it worth while. Since stens switched locations and went to FedEx I can't give them a glowing review. 4 to 5 day delivery time and half the stuff backordered. Right now all briggs/kohler oil filters backordered.....really???

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Power distributors went to Fedex also. Order one day, Fedex picks up the package the next day. and anything ordered on Wednesday gets delivered on Saturday. My last Saturday delivery was at 5 PM. So Briggs parts have went from next day delivery when they were coming out of Cleveland to 2 day delivery from IA and now with the Fedex switch is now 3 day delivery.

ILENGINE said:

Shipping from two different warehouses therefore gets treated as two separate orders., and neither order meets the minimum order amount so got nailed too small an order. That has been going on for close to a year that I know of, been caught in the same trap. As a side note PD is now doing the same thing with backorders. If they are at an alternate warehouse you have to pay freight as if it was a separate order.

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Well that don't their freight policy posted online but if that is the case they are getting dumped. No ifs ands or butts. And they would probably to the same on a large order.

I have asked and asked for this problem to be explain by them and they just keep ignoring me. Well if this don't get explained by them by Friday next week I closing the account per say by simply not ordering anything else.

And what worst is the two line items that are shipped were from the same warehouse in two Fedex boxes. And according to the system they had 14 of the trush washers but only shipped 4.

The more I look at this the more I get pissed...

StarTech said:

And what worst is the two line items that are shipped were from the same warehouse in two Fedex boxes. And according to the system they had 14 of the trush washers but only shipped 4.

The more I look at this the more I get pissed...

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I think a lot of people in general have been spoiled by incredibly quick shipping times and low or no freight charges in recent years. Look for shipping costs to rise, and/or shipping times to lengthen, to keep up with inflation. Shipping is another important cost of doing business.

We order a lot of parts from Medart. I'm not the one that orders parts but they seem to do a good job.

I do expect my distributors to use common sense. Every since Gardner switch over to dynamics365commerce everything is screwed up. As the order that is supposedly coming today. According to it only the oil seals are coming in and apparently in two separate boxes. The other four line items, two are listed and two are not.


Then I get the invoice saying 2 seals and 4 of the 8 thrust washers billed. Just what in the heck in going on at Gardners. I don't even know if the paint and exhaust pipe are even on back order as that screen is showing the 8 thrust washers and the 2 sheave gauges are on back order, no mention of the paint or the exhaust pipe.

The only way to know for sure on what coming is to wait of the packages. No way to run a business.

i marked out your address Star, just in case you didn't want or need that more public

Scrubcadet10 said:

i marked out your address Star, just in case you didn't want or need that more public

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That address is as public as can be here as it is on all my invoices and business cards, It is even on Yelp. But yes I should had deleted it before posting. Just so pissed I didn't catch it. It like my phone number that was on the sign out front until a big dog ran through it.

The problem is in the hands of my sales rep and if she don't get it straighten by Friday I am stopping the use of Gardner for parts purchases, I can't be paying $14 per line item. That order is already billed $69.92 and that don't include the other three items not listed. Otherwords $31 in parts in costing the $69.92.

Update: Finally got most of the mess straighten out but I will now need to place orders as ship complete for a while to prevent multiple shipments out of even the same warehouse. And yes their new system is trying to charge freight on every line of the orders which is a major problem.

For now I rather pay a little extra and order from other vendor(s); just the customers will have to pay more for the parts. Just a lot less headaches for an one person business to deal with especially during the busy Spring start-up season upon me.

StarTech said:

That address is as public as can be here as it is on all my invoices and business cards, It is even on Yelp. But yes I should had deleted it before posting. Just so pissed I didn't catch it. It like my phone number that was on the sign out front until a big dog ran through it.

The problem is in the hands of my sales rep and if she don't get it straighten by Friday I am stopping the use of Gardner for parts purchases, I can't be paying $14 per line item. That order is already billed $69.92 and that don't include the other three items not listed. Otherwords $31 in parts in costing the $69.92.

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okay. just wanted to be safe.

No problem. That is why I don't use my personal email addresses when requesting info. If the site is unfamiliar I just a temporary email address that is auto forward to the business email accounts. That way if spam galore shows up I can just the temporary email address and issue a new one.

No problem. Understand that we got be safe online. That why I even used a temporary email to setup this forum.