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  1. #1

    Join Date
    Apr 2012
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    9
    Location
    Virginia
    Mower
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    Problem with my Toro 20383

    I hate for this to be my first post on this forum, but here it goes...

    I purchased a brand new Toro Super Recycler model 20383 almost three weeks ago to cut my front and side yards. Today I was trimming the spot next to my driveway with it and when I pushed on the handle the drive did not engage. I looked underneath the mower and the belt had fallen off.

    I plan on taking it to the dealer tomorrow, but could I fix this myself? Now I really like this mower, works and cuts great and handles nicely. Is this a common issue with the SR4s or am I just the lucky one? If it is how can I prevent it in the future. Also how long would it take the dealer to fix it? I need it to cut a friend's yard this week.

    Thanks everyone!

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  3. #2

    Join Date
    Mar 2012
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    5,373
    Location
    Wisconsin
    Mower
    Toro

    Re: Problem with my Toro 20383

    This mower has a recall on it and the transmission screws need to be replaced. They should have been done before it was sold. After he does the work, find a new dealer. This is a great machine, just a bad dealer.

  4. #3

    Join Date
    Apr 2012
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    9
    Location
    Virginia
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    Re: Problem with my Toro 20383

    Quote Originally Posted by Rivets View Post
    This mower has a recall on it and the transmission screws need to be replaced. They should have been done before it was sold. After he does the work, find a new dealer. This is a great machine, just a bad dealer.
    Thanks for the info Rivets!

    Yeah besides this issue it has been a phenomenal mower, probably one of the best mowers I have owned.

    I am taking it into the dealer first thing in the morning. Good thing there is also another Toro dealer near me as well, need a zero turn soon and these guys will not be getting my business again.

  5. #4

    Join Date
    Apr 2012
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    9
    Location
    Virginia
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    Re: Problem with my Toro 20383

    So I took it to the dealer and asked them to fix it. They said it had not been recalled. I called Toro and they said the same thing.

    I am going to check it out. I think something might have got in and slipped it off the belt like a rock or twig. I will report back on further findings.

  6. #5

    Join Date
    Mar 2012
    Posts
    5,373
    Location
    Wisconsin
    Mower
    Toro

    Re: Problem with my Toro 20383

    Sorry, I just checked my info and I was wrong. I looked at the wrong model number. Hope the dealer fix the problem anyway as a good will jester. Sorry again.

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