Walk behind Cutting Height

Please Help! I am a new company and I purchased a brand new 36" walk behind Hydro Ex Mark. The mower is great, but I am having problems with the cutting height. I read through the manual and it says there are three places to adjust the height(front wheels with washers, washers under/above the blade it self, and final the rear axle). Well, the way it came through the factory with the rear axle position I can only cut as high as a 3" cut. I cannot cut on a 3.5 or 4" during the summer unless I take apart the rear axle and wheels etc. This sounds crazy!

Any advice or help would be greatly appreciated!

dealer u bought it from should be able to help you. i know we help all our customers w/ every detail of their new purchase.

Ditto, go see the dealer. If they don't help call Exmark. They really stand behind their equipment and I have never of one of their dealers not being there for a paying customer.