Mower deck Side to Side leveling will not hold

Mark56

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My dad got his Troy-Built Pony (model 13Wm77KS011) a couple years ago. He did not wait for me to go up and see him, he had a local 'Troy-Built Service Center' do a service on it (change oil, sharpen blades, etc.) Since he got it back we cannot keep the deck level. The adjustment process seems easy enough but when we level it, the deck adjustment gear it all the way bottomed out when I have to tighten the bolt.

Dad uses it one time and about 20 minutes in you can see that the cutting path is not level. Any suggestions?

Thank you for any advice.
 
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