Not a repair, but a funny story. Last year I had a lady call me up and was totally irate that her lawnmower that she had just purchased a week ago at Menards was leaking oil all over the bed of her pickup truck. She was totally upset that the Menards had her bring it to me to look at and couldn't figure out why they won't give her money back without me looking at it. So I tell her to bring it out in the morning and I will look at it. I have exclusive rights at this Menards so even though it was a briggs engine, if it was to be exchanged I had to approve it.
Next morning her husband arrives with the mower, and I can see oil all over the bed of her ranger pickup, and can also see a crack down the side of the oil sump So the husband helps me to unload it, and since he is on the other side of the mower from the direction I tip it to look underneath can't see what I am looking at. The blade has a nice 90 degree bend, which also bent the shaft and cracked the block. So I look at the husband and in a sarcastic calm voice say "So what did you hit" His reply was we didn't hit anything, as he walks around to my side of the now tipped mower and sees the blade. His response was "She didn't say anything about hitting something" Then his next question was "can you do anything with it" and I replied no, and then he calmly asked me to help him load the mower before leaving. I could see the cell phone in his hand before even leaving the business property.