Troy Bilt. Pony. 17.5. Will not go into forward or reverse .....NEW. TRACTOR ..10 hrs

Bought this unit from. L O W E S. , they have a thirty day guarantee ( only )
You must buy their warranty for them to help you with your mower ,,,,IF. AND. WHEN,,,,
it should give you a problem !!! Troy Bilt said it would be covered , have to pay 100.00
to get the authorized repair folks to pick it up and bring it back home .... PAID. CASH.
FOR THIS BABY ( TROY BILT TWO YEAR WARRANTY ) WHO THOUGHT IT WOULD PULL
THIS CRAP AFTER LOWES THIRTY DAYS ,,,, DAMN...Got it in J U N E. ...... 2017
( PONY-----17.5-----LAWN TRACTOR
Won't go in either forward or reverse , seems to want to ,but to no avail ,,,, DUH. .....HELP. !!!

How about providing us with the model number from under the seat so we can see what drive system, and transmission your have.