Less than 2 years old and the starter rope would not recoil. I took it to a Sears authorized repair shop and they told me it could not be repaired. When I picked it up and took the cover off I discovered that one of the two little plastic pieces (actual name is Starter Recoil Pawl) was broken. I refused to accept that a $200 trimmer could be trashed because of this little item. Unfortunately this is a part that you can't order from Sears PartsDirect. However the only problem with the pawl was a small peg that protrudes from the bottom was broken off. This peg just keeps the pawl in position. So I drilled a small hole and installed a small steel peg in the place of the broken plastic peg. It worked great. Also be careful of what the repair place tells you. They failed to mention that this particular model is electric start capable so with a ten dollar drill adapter available at Sears it is still very much useful. I have attached pictures for those who may have the same problem. I hope this helps someone. If anyone knows where these pawls can be purchased please share the information.
