So, my Raptor SD and I weren't getting along very well - see the thread "Raptor SD blades won't engage". Four problems in 100 hours. Residential mowing with some steep hills and a few bumps, but I was always pretty careful. After the fourth breakdown I managed to get in touch with Hustler, rather than my dealer. Talked back and forth a few times and explained my situation - I'm not mechanically inclined and just want to mow, bought the Raptor SD as it had a great reputation, and that my mower obviously was not a good one. The regional manager came by my house and we walked the yard. To be honest, I just wanted out and figured I'd sell my mower and get a different brand.
However, after talking with the manager he agreed my mower was a lemon. He also though I would be better off with a Fastrac given the topology and size of yard.
I won't go into specifics here, but it was going to take a lot for me to put any faith back into Hustler. However, I have to say that Hustler stood by their product and made me an offer I couldn't refuse. Now I'm driving a Fastrac. It is so refreshing to do business with a company that stands behind their product. :thumbsup:
However, after talking with the manager he agreed my mower was a lemon. He also though I would be better off with a Fastrac given the topology and size of yard.
I won't go into specifics here, but it was going to take a lot for me to put any faith back into Hustler. However, I have to say that Hustler stood by their product and made me an offer I couldn't refuse. Now I'm driving a Fastrac. It is so refreshing to do business with a company that stands behind their product. :thumbsup: