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  1. #1

    Join Date
    Apr 2015
    Posts
    11
    Location
    Tennessee
    Mower
    Hustler

    Hustler stands behind their product

    So, my Raptor SD and I weren't getting along very well - see the thread "Raptor SD blades won't engage". Four problems in 100 hours. Residential mowing with some steep hills and a few bumps, but I was always pretty careful. After the fourth breakdown I managed to get in touch with Hustler, rather than my dealer. Talked back and forth a few times and explained my situation - I'm not mechanically inclined and just want to mow, bought the Raptor SD as it had a great reputation, and that my mower obviously was not a good one. The regional manager came by my house and we walked the yard. To be honest, I just wanted out and figured I'd sell my mower and get a different brand.

    However, after talking with the manager he agreed my mower was a lemon. He also though I would be better off with a Fastrac given the topology and size of yard.

    I won't go into specifics here, but it was going to take a lot for me to put any faith back into Hustler. However, I have to say that Hustler stood by their product and made me an offer I couldn't refuse. Now I'm driving a Fastrac. It is so refreshing to do business with a company that stands behind their product.

  2.  

  3. #2

    Join Date
    Jun 2015
    Posts
    283
    Location
    Wisconsin
    Mower
    John Deere

    Re: Hustler stands behind their product

    I found the fastrack to be a huge upgrade over my SD Raptor.... more than I ever thought possible.

  4. #3

    Join Date
    Aug 2016
    Posts
    9
    Location
    North Carolina
    Mower
    Hustler Raptor SD 54"

    Re: Hustler stands behind their product

    Good to hear, I really wanted a fastrak but couldn't justify it for my tiny yard.....maybe in the future?

  5. #4

    Join Date
    Jun 2015
    Posts
    283
    Location
    Wisconsin
    Mower
    John Deere

    Re: Hustler stands behind their product

    I only have a three quarter acre lot and only mow about .6 acre. But.. I love to keep my lawn looking like a golf course. The fastrack has excellent suction and mows so clean even in short grass. It's fun to use and the results keep me smiling for a day or two until I climb on it all over again. Some people like to ride 4 wheelers motorcycles and snowmobiles... for me it's almost as much fun using the mower!

  6. #5

    Join Date
    Apr 2015
    Posts
    11
    Location
    Tennessee
    Mower
    Hustler

    Re: Hustler stands behind their product

    I've only mowed for a few minutes with it - it's been incredibly hot and dry this year and even the weeds are struggling. The machine seems nice and hopefully will be a good one. Mostly, I was so pleased that Hustler really stood behind their product.

  7. #6

    2,500 Post Club

    Join Date
    Nov 2014
    Posts
    4,934
    Location
    Australia
    Mower
    Victa slashers & Push , Rover Rancher II's, Cox ( several ) & White LT120 + GT 200

    Re: Hustler stands behind their product

    Quote Originally Posted by kraky View Post
    I only have a three quarter acre lot and only mow about .6 acre. But.. I love to keep my lawn looking like a golf course. The fastrack has excellent suction and mows so clean even in short grass. It's fun to use and the results keep me smiling for a day or two until I climb on it all over again. Some people like to ride 4 wheelers motorcycles and snowmobiles... for me it's almost as much fun using the mower!
    I have a lot of widows in my service run.
    To a woman they all deride their husbands as being con artists .
    "If I had known mowing was this much fun, he would have been vacuming the house"

  8. #7

    Join Date
    Jun 2015
    Posts
    157
    Location
    Midwest
    Mower
    hustler raptor sd 54

    Re: Hustler stands behind their product

    darn it. if i wasnt so mechanically inclined, i could have perhaps gotten that deal too.

  9. #8

    Join Date
    Oct 2014
    Posts
    188
    Location
    Arkansas
    Mower
    Hustler Raptor SD 60"

    Re: Hustler stands behind their product

    I've put a Hustler Review Page in Facebook for anyone wanting to review their Hustler Zero Turn Mowers. Here is the link:

    https://www.facebook.com/HustlerZeroTurn/

  10. #9

    Join Date
    Jul 2016
    Posts
    36
    Location
    Texas
    Mower
    Huster Raptor SD 54

    Re: Hustler stands behind their product

    Good to hear. I'm going to have to put my warranty to use for the 2nd time once I mow one last time this year. The right hydro is leaking again after they repaired it early this year. This is my 2nd summer with it, and it's done well so far other than this leak and the belt tensioner wanting to jump out now and then

  11. #10

    Join Date
    Oct 2014
    Posts
    188
    Location
    Arkansas
    Mower
    Hustler Raptor SD 60"

    Re: Hustler stands behind their product

    Go over and do a customer review of it.

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