interesting situation here

Mike88se said:

I have a voicemail from a potential customer. The voice sounded familiar... lots of ums and uhs. Then she said "My name is Catherine" and that rang a bell too. I checked the phone number and it's a woman who stiffed me about a year ago. I'd cut her grass and couldn't get her to answer the door afterward. She wouldn't answer the phone or respond to voicemails. I figured she probably did this on a routine basis. I guess she's gone through all the other locals and saw my CL ad and didn't remember my name or number from last time. I'm thinking about how to respond. Best idea so far is to tell her I remember her and I'll cut her grass if she pays me for the last time and for this time up front.
I know a few of you guys are pretty "creative" with situations like this :wink:
What would you do?

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Mike88se said:

I have a voice-mail from a potential customer. The voice sounded familiar... lots of ums and uhs. Then she said "My name is Catherine" and that rang a bell too. I checked the phone number and it's a woman who stiffed me about a year ago. I'd cut her grass and couldn't get her to answer the door afterward. She wouldn't answer the phone or respond to voice-mails. I figured she probably did this on a routine basis. I guess she's gone through all the other locals and saw my CL ad and didn't remember my name or number from last time. I'm thinking about how to respond. Best idea so far is to tell her I remember her and I'll cut her grass if she pays me for the last time and for this time up front.
I know a few of you guys are pretty "creative" with situations like this :wink:
What would you do?

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Ric said:

The best thing you can do with a situation like that is to leave her and it alone. If you know for a fact that it's the same woman that stiffed you before or a year ago then let it be end game for that account. It will just end up being a problem child no matter what you do.

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gfp55 said:

I stand corrected........ Ric has the best answer to this whole thing! P.S. Ric I like your new avatar, nice truck.

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Shughes717 said:

Ric is right on this one. If she is doing this consistently, then she will come up with something else when you approach to get paid. I would leave her alone and let her mow her own yard. Not worth the trouble. Remember the old saying "fool me once shame on you. Fool me twice shame on me.".

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gfp55 said:

I think you have come up with the best idea. But I'll bet she says "what are you sure, why didn't you let me know before, I was not happy with your work. I've has people do that to me in the past. I just make sure I get CASH before services rendered and take a picture after each mowing/trim or she will have you redoing things because she will find something wrong so you have to come back in 4 or 5 days after the work has been done. And stick to your word, to you and her. "But thats just me" Good Luck and keep us posted.

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Ric said:

For some people it's just a game to get free lawn care. For others it could be just the fact they could have fallen on hard times lives by herself and try to pay the bills herself and can't afford to pay for a lawn care business. If the latter is the case then yes you could help her out, it's something you'd have to judge for yourself.

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