New Hustler Raptor sd 54"

chevyred55

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Brother inlaw just got it today, he has had a pretty bad stroke afew days back so I guess I'll be taking care of his lawn for awhile.
My first day mowing with it and about an hour into mowing the 4 acres it somehow threw to spring off the idler pully and the belt.
Buddy came over and helped me put it back on and I mowed for 2 more hours. I really like the mower and the cut is excellent
hope this is the only small problem we have with it. Will keep updating review of the machine as I use it more.
 

djdicetn

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Brother inlaw just got it today, he has had a pretty bad stroke afew days back so I guess I'll be taking care of his lawn for awhile.
My first day mowing with it and about an hour into mowing the 4 acres it somehow threw to spring off the idler pully and the belt.
Buddy came over and helped me put it back on and I mowed for 2 more hours. I really like the mower and the cut is excellent
hope this is the only small problem we have with it. Will keep updating review of the machine as I use it more.

That's not the first report of a problem with the pulley tension spring. There is a recall related to the clutch mechanism and my guess is that the idler pulley spring may be related. Check with the dealer where your brother-in-law bought the mower to see if the recall repair was done before delivery.
 

Ric

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Brother in law just got it today, he has had a pretty bad stroke afew days back so I guess I'll be taking care of his lawn for awhile.
My first day mowing with it and about an hour into mowing the 4 acres it somehow threw to spring off the idler pulley and the belt.
Buddy came over and helped me put it back on and I mowed for 2 more hours. I really like the mower and the cut is excellent
hope this is the only small problem we have with it. Will keep updating review of the machine as I use it more.


You just need to remember that the Raptor is a relatively new mower and it's going to have it's share of problems for awhile and the people who buy them will have too put up with the problems until Hustler gets the bugs worked out the same way I did with the Turf-master, it had a few problems when I first purchased it and Toro stood behind the mower and fixed all the problems as Hustler will do with theirs.
 

Dothehustle

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I bought the Raptor SD 54 last Weekend. I have already mowed the yard +- 2 acres twice with it. I love it make sure that the recall was fixed and you should be good to go. Hope all is well with your brother in law.
 

chevyred55

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I bought the Raptor SD 54 last Weekend. I have already mowed the yard +- 2 acres twice with it. I love it make sure that the recall was fixed and you should be good to go. Hope all is well with your brother in law.

Brother in law still not doing real well bad stroke. Mowed the 3.5 acres in two hours ten minutes yesterday and no problems
to report. I like this more alot, especially around the dozen or so trees in his front yard.

How can I find out if the recall work was done since he purchased it at HomeDepot?
 

djdicetn

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Brother in law still not doing real well bad stroke. Mowed the 3.5 acres in two hours ten minutes yesterday and no problems
to report. I like this more alot, especially around the dozen or so trees in his front yard.

How can I find out if the recall work was done since he purchased it at HomeDepot?

Sorry to hear about your brother-in-law...we will keep him in our prayers!!! My "guess" would be that Home Depot did not correct the recall and I have read some threads where Raptor SD owners describe seeing several "shims" on the belt/pulley assembly. Maybe another Raptor owner will chime in and give a more detailed description of what to look for.
 

chevyred55

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Sorry to hear about your brother-in-law...we will keep him in our prayers!!! My "guess" would be that Home Depot did not correct the recall and I have read some threads where Raptor SD owners describe seeing several "shims" on the belt/pulley assembly. Maybe another Raptor owner will chime in and give a more detailed description of what to look for.

Thanks for the prayers he really needs it.
 

chevyred55

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Heres a pic from another thread that shows what the clutch should look like after the recall is corrected.

http://www.lawnmowerforum.com/hustler-forum/24237-raptor-sd-recall.html#post158126

Talked with Hustler yesterday and they called the local dealer he picked up the mower at 8:30 this morning and said he would have it back to me by 3:00. Recall fix and checkout the intire mower for me, I am impressed since brother-in-law bought from HD.
WAY TO GO HUSTLER
 

djdicetn

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Talked with Hustler yesterday and they called the local dealer he picked up the mower at 8:30 this morning and said he would have it back to me by 3:00. Recall fix and checkout the intire mower for me, I am impressed since brother-in-law bought from HD.
WAY TO GO HUSTLER
I'm impressed, not only with the prompt customer service...but also impressed that the dealer has that kind of relationship with Hustler that he acted so quickly. If I were you, I would make sure to do business with that dealer whenever you need oil filters, etc. I'll never question the Hustler after sale support that's for sure!!!!!!
 
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