Mower deck 54" Deck Issues - Kubota GR2110

hayfarmer

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Had my 2010 GR2110 in for its 50-Hour service (57 actual hours) at my local dealer & got one helluva' surprise phone call from the Service Dept. They told me the aluminum case for the mower deck gears is cracked (or otherwise messed-up) at the tune of $700! Called my selling dealer who said that's the first he's ever heard of that issue after years of selling these things (pretty much same from local dealer). I guess my issue is....at 57 hours, mowing nothing but smooth lawn?!?! Seems kind of crazy with such low hours (been gone doing Army stuff). If this is indeed the problem, any sources of used/discounted parts out there??? The dealer will get with the regional service rep & go for some goodwill assistance from Kubota. Never an issue with this mower (mowed up 'til the day they picked it up for service late last week) or my '07 L3400. The service manager told me he was surprised to see aluminum being used with a diesel mower, given the additional HP, torque, etc. Any feedback would be greatly appreciated...thanks!

I believe that the GR2110 just is not a quality product. A few sites contain information critical of this product. Someone suggested getting rid of these as soon as possible, but I think any of you adversely affected need to go to small claims court in your locale and sue to return this item. Name Kubota in your complaint along with the local dealer. Remember, you can sue for anything. All suits create the history of the product. You might not win but you will be putting a stake slowly and surely into the heart of an inferior product. I have an L-2250. Tremendous product. These smaller applications simply don't match up with Deere and Simplicity.
 

Racer X

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I bought a GR2110 brand new in 2010. The dealer had a zero interest financing deal, I needed a new riding mower, and a Kubota diesel machine seemed to be the only good choice. After all, they are manufactured in Georgia, and the only real competition is from John Deer, and those were not made in the US.

And Kubota has been building the very best machines for quite some time.

Some background about me.

I am semi-retired from over 30 years as a journeyman mechanic at a public electric utility. I held ASE Master certifications in Auto and Heavy Trucks (at the time one of only 2,000 mechanics worldwide to hold double master certifications). I also was certified as a Mobile Fluid Power Specialist by the Fluid Power Society, and a WABO certified welder. I worked on all manner of equipment ranging from cars, pickups, trailer mounted air compressors and gen sets, medium and heavy trucks, mounted equipment (digger derricks, cranes and manlifts), and off road equipment (backhoes, trackhoes, bulldozers, cable plows). During the course of employment at the power company I also fabricated several truck bodies (from the cab back) for the line trucks, and performed countless repairs and modifications.

So I would think that I should be qualified to perform the routine maintenance and repairs to this little riding mower that I paid $8,000 for.

And indeed, I have been performing all the required service for this mower. Grease all the locations at the required intervals, oil and lube fluids changed when required, filters changed on time, blades removed, sharpened and balanced, etc.

Last week I set out do what I hope to be the last mow of the season. I have 6.25 acres in the country, and about 4 of it is lawn. Not pasture, lawn. It usually takes about 3 hours to mow, depending on how tall the grass is, and if it is dry or wet. I was about an hour into the job when the hydraulic pump began to make the noise that I have heard many times in 30+ years.

The noise told me that there was little or no fluid in the system.

I immediately shut the machine down, hopped off and lifted the seat to check the fluid.

None on the stick.

I was about 30 feet from my shop door so I filled the transmission with fluid and moved the tractor into the shop and started looking for a leak. It did not take long, the fluid was coming out around the seal where the cooling fan shaft exits the case at the rear.

The next day on my way home from work (as I said, I am semi-retired ~ I still have a mortgage to pay and full retirement is about 8 years away) I stopped at the Kubota dealer where I bought the mower.

Since I don't go in there very often the place had changed some. The parts, sales and service areas are not clearly marked, and I found myself talking to some woman who turned out to be the parts person. I guess I must not speak the same language or something, as it was like pulling teeth getting the reason for my visit communicated to her. She finally said I needed to talk to the service manager, and when I asked how I was supposed to know where the service department was and pointed out there are no signs directing customers the conversation deteriorated rapidly.

Some guy happened to be walking by and turned out to be the service manager. I explained the situation to him and he immediately wanted me to bring the mower in so they could "figure out what the problem is". I carefully explained a second time the situation, and he starts off with things like "the seal could be cooked", or "there could be a stick caught in it" or (this one really showed me that they guy is trying to BS me) someone could have shoved a screwdriver in there".

Really?

A stick?

A screwdriver?

The shaft for the fan is located up very high on the case, under the seat, and behind a sheet metal panel that covers the back of the machine. A person would really have to be trying hard to get something in under there, a stick, or a screwdriver.

By then I was getting very frustrated.

Since the mower is out of warranty they are unwilling to do anything unless I agree to pay for it.

Sure, the warranty has expired.

But the machine cost $8,000.

It has less than 200 hours on it.

I have a mower that has cost me $2,000 a year and is now pretty much worthless.

The total cost of all the other riding mowers I have ever owned never cost me as much as this one. One machine I had, a Sears Craftsman that I bought new in 1980 for about $800, lasted over 20 years. All I ever did to that machine was change the oil, replace the blades and belts a few times, and the tires once.

So I guess that now I need to tear the machine down and figure out what needs to be done to repair the leaking seal, remove and clean the screen, change the filter, refill it with fluid, and see how badly the pump is damaged.

You know I was going to replace my 1948 Ford 8N next spring with a new compact diesel tractor, and Kubota was going to be my choice. But after the response I got from the local dealer I know that I am not valued as a customer, and they could care less if their products are worth the name that is placed on them.
 

Zigzagblues

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Hey, Art...thanks for the info! My deck gearbox is leaking once again, so I ran down the road to the dealer & the service manager gave me the phone number to the regional customer service department. I'll let you know what transpires. I feel really let down since I really like Kubotas & have never had any issues with my '07 L3400 tractor...

I realize how old this thread is but I had to comment. My 2014 2120 blew a deck gearbox at the beginning of this past summer. Since it had such low hours, around 200, the dealer replaced the entire gear box free of charge. I was confused as to why a basically brand new tractor that only ever mowed manicured lawns was blowing anything 200 hours in. Our 2014 was a replacement for our old 1989 G1800 which was a tank. No power steering or 4 wheel drive but all it ever needed was fluids and filters for over 20 years. We mowed 2 foot tall grass fields with that tractor. I find the 2120 under powered and lacking the features the G1800 had...real fuel gauge, temp gauge, etc. I'm disappointed as well since we paid 12,000$ for the 2120. I regret selling the 1800 or 1500$.

To make a short story long, I have a tech coming to look at the gearbox yet again, 415 hours in. It's leaking. I called the dealer and they told me to mow until it blow and they'll replace it. That tells me it's a known issue. Things really aren't built like they were 25 years ago. It's a little crazy. Fingers crossed for the third gear box!
 
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